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October 21, 2020


The Automated Contact Center Is Not a Myth...

...But the reality is that it cannot be fully automated. Companies still need humans to do what bots cannot. (Featured on

Case Studies

Online Search Tool Suits Wildfang

The clothing retailer offers a better website experience with Searchspring

CRM Across the Wire

LinkedIn Adds Capabilities to Events Pages

New features bring together organic and paid tools to bolster event attendance, lead generation, and retargeting.

NTT Data and Uniphore Partner

The partnerships between NTT Data and Uniphore expand robotic process automation for contact centers.

Conversica Launches Free Virtual Assistant-Powered Website Chat

Conversica now offers a fully-integrated intelligent virtual assistant that delivers two-way, human-like conversations across website chat, email, and SMS

Alida Launches Fall '20 Release

Alida updates Sparq, Touchpoint, and Surveys and launches a technology industry-specific solution.

Zendesk Offers Instagram Messaging for Businesses

Businesses can now handle Instagram Messaging requests at scale with Zendesk. (Featured on

Kustomer Adds Instagram Messaging Integration

Companies on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer platform. (Featured on

Concentrix Launches Concentrix XP

Concentrix XP is a cloud platform for digital customer experience management. (Featured on