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October 21, 2020
The Automated Contact Center Is Not a Myth...
...But the reality is that it cannot be fully automated. Companies still need humans to do what bots cannot. (Featured on SmartCustomerService.com.)
Online Search Tool Suits Wildfang
The clothing retailer offers a better website experience with Searchspring
CRM Across the Wire
LinkedIn Adds Capabilities to Events Pages
New features bring together organic and paid tools to bolster event attendance, lead generation, and retargeting.
NTT Data and Uniphore Partner
The partnerships between NTT Data and Uniphore expand robotic process automation for contact centers.
Conversica Launches Free Virtual Assistant-Powered Website Chat
Conversica now offers a fully-integrated intelligent virtual assistant that delivers two-way, human-like conversations across website chat, email, and SMS
Alida Launches Fall '20 Release
Alida updates Sparq, Touchpoint, and Surveys and launches a technology industry-specific solution.
Zendesk Offers Instagram Messaging for Businesses
Businesses can now handle Instagram Messaging requests at scale with Zendesk. (Featured on SmartCustomerService.com.)
Kustomer Adds Instagram Messaging Integration
Companies on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer platform. (Featured on SmartCustomerService.com.)
Concentrix Launches Concentrix XP
Concentrix XP is a cloud platform for digital customer experience management. (Featured on SpeechTechMag.com.)