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September 16, 2020
CRM Featured Articles
Sitel Group Launches EXP+
EXP+ combines advanced technology and analytics in integrated and vertical-specific solutions. (Featured on SmartCustomerService.com.)
Seven Top Innovating CRM Companies for 2020: The CRM Rising Star Awards
These vendors provide the products, services, and integrations that add up to innovation in sales, marketing, and customer service.
Deliver Service with More Empathy Today
To show empathy toward customers, let them know you understand their problems and give them a say in how they are solved. (Featured on SmartCustomerService.com.)
4 Lessons From Retail about Managing Customer Relationships
The retail industry as we knew it is fading away, but it leaves behind four important lessons on managing customer relationships based on the best and worst examples of the industry.
CRM Across the Wire
Medallia Acquires Sense360
Medallia is buying behavioral consumer intelligence and benchmarking solutions provider Sense360 for $44 million.
Voximplant Launches Voximplant Kit for No-Code Contact Center Development
With Voximplant Kit, companies can deploy omnichannel contact centers in minutes.
Allego Launches Allego 6 Sales Training Platform
Allego's latest release improves the user experience and adds content management capabilities.
TVPage Launches Ambassador Storefronts on SAP App Center
TVPage's SAP integration enables online stores powered by SAP Commerce Cloud to launch virtual ambassador storefronts.
eGain Achieves FedRAMP In Process Status
eGain is working toward full FedRAMP authorization for use by U.S. government agencies.
605 Expands Analytics and Attribution for Campaign Measurement
Shopper intelligence, geolocation, and automobile data provide deeper Insights on consumer behavior and purchasing decisions.