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September 14, 2020
4 Questions to Help You Ensure Your Mobile CRM’s Security
Remote work is more prevalent, and critical, than ever, and so is the need to ensure you have proper security in place for your mobile CRM.
Customer Service in the All-Digital, Work-from-Anywhere World
AI is having a positive impact on customers, agents, and field service technicians during the pandemic, and this is just the beginning. (Featured on SmartCustomerService.com.)
The Tipping Point
To Thrive During COVID-19 Recovery, Shore Up Your CRM Foundation
Three process pillars must be in place to steady your system
CRM Across the Wire
Campaign Monitor Adds Features to Email Marketing Solution
Campaign Monitor's updated solution provides increased insights into unsubscribers, improved campaign tracking, and templates.
Valassis Launches Illumis Marketing Platform
Valassis Illumis integrates multiple technologies for creating and managing campaigns.
Creatio Adds 7 Apps and Templates on Creatio Marketplace
New connectors help users automate everyday tasks and integrate Creatio with popular systems.
Astute Acquires Socialbakers
The Socialbakers acquisition strengthens Astute's customer experience offering with social media marketing.
Upland Launches Updated Release of Enterprise Sales & Marketing (ESM) Cloud
Upland introduces deeper collaboration, productivity, and insight capabilities to increase sales velocity.
Neustar, Aspect Integrate with Google’s Verified Calls
Verified Calls offers reduction in mobile inbound call spam for consumers using Android devices. (Featured on SmartCustomerService.com.)