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August 19, 2020
How to Scale Digital Engagement to Thrive in a Pandemic World
Here are a few first steps for supporting customers over digital channels. (Featured on SmartCustomerService.com.)
Social Media Is No Longer an Imperative
Forrester says it's OK for companies to break up with social media
Speech Analytics Boosts Customer Service for Bluegrass Cellular
Calabrio helps the wireless carrier increase lower-cost Level 1 support
CRM Across the Wire
Vonage Integrates with Microsoft Dynamics 365
Vonage's collaboration with Microsoft has led to Vonage Contact Center for Microsoft Dynamics 365.
InMoment Releases XI Digital Transformation
InMoment's XI Digital Transformation will help companies improve their digital experiences
Accenture Acquires CreativeDrive
The acquisition of CreativeDrive will complement Accenture's content, digital marketing, media, and commerce service offerings.
Revcontent Launches Browser Targeting
Revcontent Browser Targeting offersr advertisers deeper scaling opportunities with additional targeting segmentation.
Validity Launches Everest Email Marketing Platform
Everest offers marketers a fully integrated solution to build, test, measure, and optimize email campaigns.