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August 19, 2020


How to Scale Digital Engagement to Thrive in a Pandemic World

Here are a few first steps for supporting customers over digital channels. (Featured on


Social Media Is No Longer an Imperative

Forrester says it's OK for companies to break up with social media

Case Studies

Speech Analytics Boosts Customer Service for Bluegrass Cellular

Calabrio helps the wireless carrier increase lower-cost Level 1 support

CRM Across the Wire

Vonage Integrates with Microsoft Dynamics 365

Vonage's collaboration with Microsoft has led to Vonage Contact Center for Microsoft Dynamics 365.

InMoment Releases XI Digital Transformation

InMoment's XI Digital Transformation will help companies improve their digital experiences

Accenture Acquires CreativeDrive

The acquisition of CreativeDrive will complement Accenture's content, digital marketing, media, and commerce service offerings.

Revcontent Launches Browser Targeting

Revcontent Browser Targeting offersr advertisers deeper scaling opportunities with additional targeting segmentation.

Validity Launches Everest Email Marketing Platform

Everest offers marketers a fully integrated solution to build, test, measure, and optimize email campaigns.