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August 12, 2020

CRM Featured Articles

Sprinklr Launches Sprinklr Community

Sprinklr Community helps companies create online communities directly on their websites for customers to troubleshoot problems, ask questions, and share ideas.


Top 10 Actions to Increase Self-Service Effectiveness

Companies need to adjust their strategies for customer self-service amid the continuing crisis and beyond. (Featured on

3 Questions to Ask Your Conversational AI Vendor

Conversational assistants are becoming key components of customer engagement strategies. Here's how to find one that's right for you.

Case Studies

WestJet Customer Satisfaction Takes Off

The small airline benefits from a bot built by Netomi for Facebook Messenger

CRM Across the Wire

Claravine Integrates with Adobe Experience Manager

Claravine's Adobe Experience Manager integration will allow marketers to enhance optimization of search, social, personalization, analytics, and more.

FullContact Partners with LiveIntent to Create an Integrated Identity Resolution Solution

The partnership brings together LiveIntent's NonID with FullContact's PersonID for a comprehensive view of customers.

SurveyMonkey Launches Tech Partner Program

More than 100 companies, including Salesforce, Microsoft, Zendesk, HubSpot, MailChimp, Constant Contact, Gainsight, and Freshworks, integrate with SurveyMonkey.

Dynata Acquires Sharpr

Dynata's acquisition of Sharpr expands its Insights platform capabilities, enabling access, sharing and publishing of research.

Evolve IP Integrates with Microsoft Teams and Workspaces

Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces. (Featured on

Creatio Introduces Six Free Solutions on Creatio Marketplace

Six new add-ons expand what companies can do with typical Creatio's CRM apps.