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August 12, 2020
CRM Featured Articles
Sprinklr Launches Sprinklr Community
Sprinklr Community helps companies create online communities directly on their websites for customers to troubleshoot problems, ask questions, and share ideas.
Top 10 Actions to Increase Self-Service Effectiveness
Companies need to adjust their strategies for customer self-service amid the continuing crisis and beyond. (Featured on SmartCustomerService.com.)
3 Questions to Ask Your Conversational AI Vendor
Conversational assistants are becoming key components of customer engagement strategies. Here's how to find one that's right for you.
WestJet Customer Satisfaction Takes Off
The small airline benefits from a bot built by Netomi for Facebook Messenger
CRM Across the Wire
Claravine Integrates with Adobe Experience Manager
Claravine's Adobe Experience Manager integration will allow marketers to enhance optimization of search, social, personalization, analytics, and more.
FullContact Partners with LiveIntent to Create an Integrated Identity Resolution Solution
The partnership brings together LiveIntent's NonID with FullContact's PersonID for a comprehensive view of customers.
SurveyMonkey Launches Tech Partner Program
More than 100 companies, including Salesforce, Microsoft, Zendesk, HubSpot, MailChimp, Constant Contact, Gainsight, and Freshworks, integrate with SurveyMonkey.
Dynata Acquires Sharpr
Dynata's acquisition of Sharpr expands its Insights platform capabilities, enabling access, sharing and publishing of research.
Evolve IP Integrates with Microsoft Teams and Workspaces
Evolve IP has integrated its omnichannel Evolve Contact Suite with Microsoft Teams and Workspaces. (Featured on SmartCustomerService.com.)
Creatio Introduces Six Free Solutions on Creatio Marketplace
Six new add-ons expand what companies can do with typical Creatio's CRM apps.