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August 10, 2020

CRM Featured Articles

Salesforce Launches Feedback Management

Salesforce Feedback Management helps companies collect and act on customer and employee surveys.

LivePerson Introduces The Conversational Cloud

The Conversational Cloud creates an AI-powered command center for customer conversations.


The Human Touch Has Huge Value in a Global Crisis

When it comes to customer service, artificial intelligence is just as its name suggests: artificial. (Featured on

6 Practical Tips for Value-Based Selling

If you can show how your products and services provide value in a way that is specific to your prospects' business goals, you'll set yourself up for success down the road.

The Tipping Point

How to Price Right the First Time—and Deliver Value to Customers

Get the margins you require while building strong customer relationships

CRM Across the Wire

etailz Adds Features to AdManager

New AdManager features provide advertisers with more data-driven insights into their budgets, SEO and campaign strategies.

TTEC Acquires VoiceFoundry

The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem. (Featured on

Adobe Adds to Experience Platform

New capabilities in the Adobe Experience Platform expand data asset availability and help companies derive insights faster.

OnviSource Introduces Liaa TeleServ

Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response.

Sprinklr Integrates with ServiceNow

Sprinklr enables ServiceNow CSM users to access and respond to customers on social and messaging channels.  

Optimove Releases Self-Optimizing Journeys

Self-Optimizing Journeys autonomously determine and serve the next-best-action for each individual customer.

Terminus Integrates with Salesforce Pardot

With Terminus' Pardot integration, combined data lets users create powerful segments, improve attribution analytics, and provide real-time alerts based on engagement across both platforms.