CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
August 10, 2020
CRM Featured Articles
Salesforce Launches Feedback Management
Salesforce Feedback Management helps companies collect and act on customer and employee surveys.
LivePerson Introduces The Conversational Cloud
The Conversational Cloud creates an AI-powered command center for customer conversations.
The Human Touch Has Huge Value in a Global Crisis
When it comes to customer service, artificial intelligence is just as its name suggests: artificial. (Featured on SmartCustomerService.com.)
6 Practical Tips for Value-Based Selling
If you can show how your products and services provide value in a way that is specific to your prospects' business goals, you'll set yourself up for success down the road.
The Tipping Point
How to Price Right the First Time—and Deliver Value to Customers
Get the margins you require while building strong customer relationships
CRM Across the Wire
etailz Adds Features to AdManager
New AdManager features provide advertisers with more data-driven insights into their budgets, SEO and campaign strategies.
TTEC Acquires VoiceFoundry
The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem. (Featured on SmartCustomerService.com.)
Adobe Adds to Experience Platform
New capabilities in the Adobe Experience Platform expand data asset availability and help companies derive insights faster.
OnviSource Introduces Liaa TeleServ
Liaa TeleServ is an intelligent virtual agent to manage teleservices, dispatch, survey, notification, and response.
Sprinklr Integrates with ServiceNow
Sprinklr enables ServiceNow CSM users to access and respond to customers on social and messaging channels.
Optimove Releases Self-Optimizing Journeys
Self-Optimizing Journeys autonomously determine and serve the next-best-action for each individual customer.
Terminus Integrates with Salesforce Pardot
With Terminus' Pardot integration, combined data lets users create powerful segments, improve attribution analytics, and provide real-time alerts based on engagement across both platforms.