CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
July 22, 2020
Learning from the Successes of Customer Service in 2020
As we've seen, technology is important, but relationships are equally important. (Featured on SmartCustomerService.com.)
Retailers Can Reach Their Customers With These 6 Ideas
Despite the ongoing challenges of 2020, retailers can strengthen their customer relationships with one or more of these six winning strategies.
CRM Across the Wire
LivePerson Automates Curbside Experiences with Conversational AI
As contactless commerce expands, LivePerson is offering a messaging app that lets companies deliver.
6sense Launches Native Retargeting
6sense's Native Retargeting leverages its intent, account identification, and AI-driven predictions to help marketers reach the right personas within target accounts at scale.
ClickDimensions Partners with InsideView on Data Cleansing and Enrichment
The partnership brings together marketing automation and data management and intelligence providers for Microsoft Dynamics CRM users.
Adobe, IBM, and Red Hat Partner to Advance Customer Experience Transformation
The initial focus of the partnership will be on regulated industries using hybrid clouds.
Salesforce Integrates Service Cloud Voice with Amazon Connect
Amazon Connect brings telephony to the Salesforce Service Cloud Voice platform. (Featured on SmartCustomerService.com.)
CallMiner Launches Illuminate
Illuminate leverages machine learning to extract insights, intelligence, and meaning from customer interactions. (Featured on SmartCustomerService.com.)