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July 22, 2020


Learning from the Successes of Customer Service in 2020

As we've seen, technology is important, but relationships are equally important. (Featured on

Retailers Can Reach Their Customers With These 6 Ideas

Despite the ongoing challenges of 2020, retailers can strengthen their customer relationships with one or more of these six winning strategies.

CRM Across the Wire

LivePerson Automates Curbside Experiences with Conversational AI

As contactless commerce expands, LivePerson is offering a messaging app that lets companies deliver.

6sense Launches Native Retargeting

6sense's Native Retargeting leverages its intent, account identification, and AI-driven predictions to help marketers reach the right personas within target accounts at scale.

ClickDimensions Partners with InsideView on Data Cleansing and Enrichment

The partnership brings together marketing automation and data management and intelligence providers for Microsoft Dynamics CRM users.

Adobe, IBM, and Red Hat Partner to Advance Customer Experience Transformation

The initial focus of the partnership will be on regulated industries using hybrid clouds.

Salesforce Integrates Service Cloud Voice with Amazon Connect

Amazon Connect brings telephony to the Salesforce Service Cloud Voice platform. (Featured on

CallMiner Launches Illuminate

Illuminate leverages machine learning to extract insights, intelligence, and meaning from customer interactions. (Featured on