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June 17, 2020
CRM Featured Articles
Demandbase Acquires Engagio
Demandbase's acquisition of Engagio brings together two account-based marketing leaders.
Digital-First Customer Service Gains Momentum in a Post-Pandemic World
Customer service is moving to digital channels like chat and self-service out of necessity. (Featured on SmartCustomerService.com.)
Navy Federal Deploys Verint for COVID-19 Response
The credit union turned to Verint's analytics to address changing business conditions
Voice of the Customer
How Can We Listen to Customers When No One Is Talking?
Response rates are down, but don't throw in the towel!
CRM Across the Wire
UiPath Brings Conversational AI to Its Hyperautomation Platform
UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels. (Featured on SmartCustomerService.com
Topbox Launches Brand Experience Score (BXS)
Topbox BXS measures organizational performance by analyzing everyday customer interactions.
LiveIntent Integrates with Rubicon Project
LiveIntent's Authenticated Bridge integrates with Rubicon's advertising platform for audience resolution and addressability.
MetaCX Launches B2B Customer Lifecycle Platform
MetaCX Platform creates a collaborative environment for B2B sales activities among buyers and suppliers.
SAS Partners with Microsoft
Through this partnership, SAS' artificial intelligence and analytics will more tightly integrate with Microsoft Azure and Microsoft will bring SAS solutions to its customers.