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June 15, 2020


Cloud Helped Small Businesses Connect Amid COVID-19

Organizations that adopted cloud technologies will be better positioned to adjust to the new normal, not to mention future events that might call for unprecedented flexibility. (Featured on


CCW Outlines 5 Strategies for Modernizing Contact Centers

Data will forge new contact center capabilities by 2025, CCW Digital Predicts

Reality Check

Why Can’t We Just Put Customers First and All Get Along?

Disharmony can impact customers, employees, and the bottom line

CRM Across the Wire

Chatmeter Launches Mobile App

The Chatmeter mobile app lets business leaders update their online listings and respond to customer reviews from their mobile devices.

Smarsh Supports WhatsApp and WeChat

Smarsh lets companies capture and archive customer communications via WeChat and WhatsApp.

Noble Systems Releases Gamification 2.1

Noble adds features to its contact center employee engagement platform. (Featured on

MindTickle Partners with Sandler Training for Sales Readiness

The partnership combines leading sales methodology and sales enablement and readiness technology.

8x8 Launches Open Communications Platform

8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities. (Featured on

Neustar Partners with Quaero to Bring Identity to Customer Data Platforms

Neustar's partnership with Quaero helps bridge the online and offline worlds for CDP users.