CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 15, 2020
Cloud Helped Small Businesses Connect Amid COVID-19
Organizations that adopted cloud technologies will be better positioned to adjust to the new normal, not to mention future events that might call for unprecedented flexibility. (Featured on SmartCustomerService.com.)
CCW Outlines 5 Strategies for Modernizing Contact Centers
Data will forge new contact center capabilities by 2025, CCW Digital Predicts
Why Can’t We Just Put Customers First and All Get Along?
Disharmony can impact customers, employees, and the bottom line
CRM Across the Wire
Chatmeter Launches Mobile App
The Chatmeter mobile app lets business leaders update their online listings and respond to customer reviews from their mobile devices.
Smarsh Supports WhatsApp and WeChat
Smarsh lets companies capture and archive customer communications via WeChat and WhatsApp.
Noble Systems Releases Gamification 2.1
Noble adds features to its contact center employee engagement platform. (Featured on SmartCustomerService.com.)
MindTickle Partners with Sandler Training for Sales Readiness
The partnership combines leading sales methodology and sales enablement and readiness technology.
8x8 Launches Open Communications Platform
8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities. (Featured on SmartCustomerervice.com.)
Neustar Partners with Quaero to Bring Identity to Customer Data Platforms
Neustar's partnership with Quaero helps bridge the online and offline worlds for CDP users.