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June 10, 2020

CRM Featured Articles

Nielsen Launches 3D Virtual Reality Suite for In-Store Research

Nielsen SmartShopper, SmartStore, and SmartShelf help retailers understand buyers' in-store behaviors through 3D virtual reality.


Why Care About Customer Journey Analytics?

Customer journey analytics can help companies build effective strategies that engage customers cost-effectively throughout their lifecycles. (Featured on

Customer Experience

3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19

Now is the time to harness all the tools of customer engagement

CRM Across the Wire

8x8 Launches 8x8 Voice for Microsoft Teams

8x8 Voice for Microsoft Teams brings a new level of integration to business communications systems.

Valassis Launches Checkout Coupon Solution

Valassis Checkout Coupon allows for increased marketing at the point of sale.

Act-On Adds Capabilities to Its Marketing Platform

New capabilities provide enhanced opportunities for controlling brand experiences across touchpoints.

Verint Adds to Workforce Planning for a Gradual and Safe Return to the Office

New capabilities help companies staff their contact centers while still complying with social distancing, workspace hygiene checks, and workforce assignment rules. (Featured on

NICE Launches Trial Version of Design Studio

NICE's cloud-based robotic automation trial allows developers to create quick solutions for current work environments.