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June 10, 2020
CRM Featured Articles
Nielsen Launches 3D Virtual Reality Suite for In-Store Research
Nielsen SmartShopper, SmartStore, and SmartShelf help retailers understand buyers' in-store behaviors through 3D virtual reality.
Why Care About Customer Journey Analytics?
Customer journey analytics can help companies build effective strategies that engage customers cost-effectively throughout their lifecycles. (Featured on SmartCustomerService.com.)
3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19
Now is the time to harness all the tools of customer engagement
CRM Across the Wire
8x8 Launches 8x8 Voice for Microsoft Teams
8x8 Voice for Microsoft Teams brings a new level of integration to business communications systems.
Valassis Launches Checkout Coupon Solution
Valassis Checkout Coupon allows for increased marketing at the point of sale.
Act-On Adds Capabilities to Its Marketing Platform
New capabilities provide enhanced opportunities for controlling brand experiences across touchpoints.
Verint Adds to Workforce Planning for a Gradual and Safe Return to the Office
New capabilities help companies staff their contact centers while still complying with social distancing, workspace hygiene checks, and workforce assignment rules. (Featured on SmartCustomerService.com.)
NICE Launches Trial Version of Design Studio
NICE's cloud-based robotic automation trial allows developers to create quick solutions for current work environments.