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June 08, 2020

CRM Featured Articles

ServiceNow Launches Telecommunications and Financial Services Solutions

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements. (Featured on SmartCustomerService.com.)

Viewpoints

4 Ways to Support Call Center Employees Today

Whether your team is working from home or in the office, supporting a service-driven call center has unique challenges to leaders and employees alike. (Featured on SmartCustomerService.com.)

How to Build a Practical Industry-Specific Solution Using Lightning Bolt

VRP Consulting challenged its employees with an internal contest to develop a Lightning Bolt-based solution. The winning idea, months before the pandemic, was a telehealth platform. Here's how this hands-on experience built a value-added industry-specific solution.

Insight

The CARES Act Can Drive Customer Obsession

Forrester outlines how companies can use COVID-19 funding to improve customer experiences

CRM Across the Wire

Five9 Launches Five9 Virtual Assistant

Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers. (Featured on SmartCustomerService.com.)

Voxco Launches Free Website Satisfaction Tool

Voxco survey application lets businesses measure customer experiences online.

Mavenir Adds to Mobile Business Contact

New features enhance the mobility of contact center agents and subject matter experts. (Featured on SmartCustomerService.com.)

Litmus Integrates with SAP Marketing Cloud

Litmus' SAP Marketing Cloud integration helps companies optimize email testing and production.

Redpoint Global Launches rgOne PlatformĀ 

rgOne is an integrated customer engagement solution combining data, analytics, and orchestration.

Sand Studio Introduces Remote Support for Customer Service Teams

Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app.