CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 08, 2020
CRM Featured Articles
ServiceNow Launches Telecommunications and Financial Services Solutions
ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements. (Featured on SmartCustomerService.com.)
4 Ways to Support Call Center Employees Today
Whether your team is working from home or in the office, supporting a service-driven call center has unique challenges to leaders and employees alike. (Featured on SmartCustomerService.com.)
How to Build a Practical Industry-Specific Solution Using Lightning Bolt
VRP Consulting challenged its employees with an internal contest to develop a Lightning Bolt-based solution. The winning idea, months before the pandemic, was a telehealth platform. Here's how this hands-on experience built a value-added industry-specific solution.
The CARES Act Can Drive Customer Obsession
Forrester outlines how companies can use COVID-19 funding to improve customer experiences
CRM Across the Wire
Five9 Launches Five9 Virtual Assistant
Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers. (Featured on SmartCustomerService.com.)
Voxco Launches Free Website Satisfaction Tool
Voxco survey application lets businesses measure customer experiences online.
Mavenir Adds to Mobile Business Contact
New features enhance the mobility of contact center agents and subject matter experts. (Featured on SmartCustomerService.com.)
Litmus Integrates with SAP Marketing Cloud
Litmus' SAP Marketing Cloud integration helps companies optimize email testing and production.
Redpoint Global Launches rgOne Platform
rgOne is an integrated customer engagement solution combining data, analytics, and orchestration.
Sand Studio Introduces Remote Support for Customer Service Teams
Remote Support includes an AR camera, screen sharing, and real-time voice chat in one app.