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June 03, 2020
CRM Featured Articles
Pega Introduces Pega Process Fabric at Online Event
02 Jun 2020
Pega Process Fabric is designed to weave together disparate technologies to improve customer, employee, and partner experiences.
Customer Experience Management Market to Double in Four Years
29 May 2020
Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024.
Viewpoints
The Seven Essential Metrics in Times of Crisis
01 Dec 2019
A guide to the seven categories of metrics that every contact center should have, from the foundation up. (Featured on SmartCustomerService.com.)
How Artificial Intelligence Can Improve Your Customer Retention
28 May 2020
Customer churn cannot be ignored, but too many sales reps think customer success is not part of their job description. Sales reps need to care about losing customers, and luckily, emerging technology like AI can help.
The Tipping Point
Voice + AI Represents the Next Chapter in CRM’s Evolution
29 May 2020
As voice technologies become ubiquitous, customer interactions will never be the same
CRM Across the Wire
SurveyMonkey Merges GetFeedback and Usabilla
02 Jun 2020
GetFeedback and Usabilla are coming together under the GetFeedback Suite moniker.
Pypestream Integrates E-Signature Capabilities Within Conversational User Experiences
02 Jun 2020
Pypestream integrates with DocuSign for e-signature automation within conversational transactions.
Messagepoint Launches Connector for Sefas’ Customer Communications Management
02 Jun 2020
Messagepoint lets users of Sefas Designer take more control over the customer content they create and distribute.
Marketing Resource Management (MRM) Market to See Significant Growth
01 Jun 2020
Research firm MarketsandMarkets predicts 11.8 percent CAGR through 2025.
Connexity Acquires Skimlinks
28 May 2020
Connexity's acquisition of Skimlinks provides a network of commerce-oriented publishers.
WorkWise Releases OnContact CRM 10.7
28 May 2020
WorkWise OnContact CRM 10.7 offers enhancements to workflows and customer service processes.