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June 03, 2020

CRM Featured Articles

Pega Introduces Pega Process Fabric at Online Event

Pega Process Fabric is designed to weave together disparate technologies to improve customer, employee, and partner experiences.

Customer Experience Management Market to Double in Four Years

Research firm MarketsandMarkets expects the CEM market to grow from $7.75 billion to $14.5 billion by 2024.


The Seven Essential Metrics in Times of Crisis

A guide to the seven categories of metrics that every contact center should have, from the foundation up. (Featured on

How Artificial Intelligence Can Improve Your Customer Retention

Customer churn cannot be ignored, but too many sales reps think customer success is not part of their job description. Sales reps need to care about losing customers, and luckily, emerging technology like AI can help.

The Tipping Point

Voice + AI Represents the Next Chapter in CRM’s Evolution

As voice technologies become ubiquitous, customer interactions will never be the same

CRM Across the Wire

SurveyMonkey Merges GetFeedback and Usabilla

GetFeedback and Usabilla are coming together under the GetFeedback Suite moniker.

Pypestream Integrates E-Signature Capabilities Within Conversational User Experiences

Pypestream integrates with DocuSign for e-signature automation within conversational transactions.

Messagepoint Launches Connector for Sefas’ Customer Communications Management

Messagepoint lets users of Sefas Designer take more control over the customer content they create and distribute.

Marketing Resource Management (MRM) Market to See Significant Growth

Research firm MarketsandMarkets predicts 11.8 percent CAGR through 2025.

Connexity Acquires Skimlinks

Connexity's acquisition of Skimlinks provides a network of commerce-oriented publishers.

WorkWise Releases OnContact CRM 10.7

WorkWise OnContact CRM 10.7 offers enhancements to workflows and customer service processes.