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May 18, 2020

CRM Featured Articles

Medallia Launches Medallia Speech

Medallia is bringing speech analytics into Medallia Experience Cloud, it announced at its Medallia Experience online event today.


Forget Customer Experience—Customer Care Is the New Way Forward

If you want to reap visible results in the form of customer retention, loyalty, and, ultimately, sales, customer experience has to be replaced with customer care as its proactive, more human-like version.

The Rise of the Chief Customer Officer

As more companies appoint a chief customer officer (CCO), success is not a given; several factors can significantly make or break the person in the post. (Featured on

Case Studies

5P Sees Leads Grow Threefold with Salesforce Essentials

The small consultancy has increased business and productivity with Salesforce's SMB solution

Customer Experience

How to Avoid Dark Patterns that Frustrate and Anger Your Customers

At a time when trust is so critical, interface designs that mislead or trick customers are worst practices

CRM Across the Wire

3CLogic Partners with

Cloud contact center provider 3CLogic is adding's SpeechNLP, call transcription, sentiment analysis, and quality management features. (Featured on

LinkedIn Updates Sales Navigator with Virtual Selling Capabilities

Amid COVID-19 disruption of face-to-face meetings, Sales Navigator updates improve online sales with deeper insights.

Adobe Adds Intelligent Services to Experience Cloud

Intelligent Services uses Adobe's Sensei AI engine to provide marketing insights in a number of areas.

Kustomer Acquires Automation Technology Company

Reply will extend Kustomer's IQ Intelligence Platform with artificial intelligence, chatbot, and deflection capabilities.

Qualtrics Adds CoreXM Capabilities

Qualtrics CoreXM includes more feedback collection, analytics, and workflow capabilities

Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels

Five9 Digital Engagement includes more than 45 features for digital customer interactions. (Featured on

Vonage Integrates with ServiceNow

Vonage Contact Center is integrated with ServiceNow's Customer Service Management solution to create Vonage Contact Center for ServiceNow. (Featured on