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May 11, 2020

CRM Featured Articles

Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event

Talkdesk continues its 20-in-20 innovations with two product innovations at its online event.


8 Ways To Collect Customer Feedback

Soliciting ideas from your customers doesn't have to be all that difficult. (Featured on


CMO Responsibilities Need to Expand

Forrester says marketers need to be more customer-obsessed to succeed

Reality Check

In Times of Crisis, Contact Center Agents Must Practice Mindfulness

During COVID-19, agents will experience plenty of secondhand trauma. Here's how to keep agents healthy during stressful times

CRM Across the Wire

Apttus and Conga Merge

The combined company will help clients automate core business processes and accelerate time to revenue.

Five9 Launches Four Packaged Applications

Five9's new packaged applications are built on the Whendu platform and cover workflow automation. Merges Direct Mail with Facebook Messenger has integrated Facebook Messenger with direct mail through mobile phone cameras and QR codes.

Brainshark Launches Readiness Scorecards to Track Sales Training

Brainshark's Readiness Scorecards provide visibility into the readiness of sales and other client-facing teams.

Experian Releases New Version of CrossCore Identity and Fraud Risk Platform

Experian CrossCore enables self-service orchestration and faster performance.

RollWorks Partners with LinkedIn

Through its AI-powered account-based platform, RollWorks allows B2B marketers to target priority accounts via LinkedIn.

Clickatell Launches Automated FAQ Response

Automated FAQ Response lets companies respond to customer questions through WhatsApp for Business. (Featured on

CRM Blog

I’m Ready to Move on, and So Are Your Customers

A new survey From Mitto reveals lessons learned from company communications during the COVID-19 crisis.