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May 11, 2020
CRM Featured Articles
Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event
Talkdesk continues its 20-in-20 innovations with two product innovations at its online event.
8 Ways To Collect Customer Feedback
Soliciting ideas from your customers doesn't have to be all that difficult. (Featured on SmartCustomerService.com.)
CMO Responsibilities Need to Expand
Forrester says marketers need to be more customer-obsessed to succeed
In Times of Crisis, Contact Center Agents Must Practice Mindfulness
During COVID-19, agents will experience plenty of secondhand trauma. Here's how to keep agents healthy during stressful times
CRM Across the Wire
Apttus and Conga Merge
The combined company will help clients automate core business processes and accelerate time to revenue.
Five9 Launches Four Packaged Applications
Five9's new packaged applications are built on the Whendu platform and cover workflow automation.
Directmail.io Merges Direct Mail with Facebook Messenger
DirectMail.io has integrated Facebook Messenger with direct mail through mobile phone cameras and QR codes.
Brainshark Launches Readiness Scorecards to Track Sales Training
Brainshark's Readiness Scorecards provide visibility into the readiness of sales and other client-facing teams.
Experian Releases New Version of CrossCore Identity and Fraud Risk Platform
Experian CrossCore enables self-service orchestration and faster performance.
RollWorks Partners with LinkedIn
Through its AI-powered account-based platform, RollWorks allows B2B marketers to target priority accounts via LinkedIn.
Clickatell Launches Automated FAQ Response
Automated FAQ Response lets companies respond to customer questions through WhatsApp for Business. (Featured on SmartCustomerService.com.)
I’m Ready to Move on, and So Are Your Customers
A new survey From Mitto reveals lessons learned from company communications during the COVID-19 crisis.