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May 04, 2020

CRM Featured Articles Adds to Nonprofit and Education Clouds

Salesforce is building out its Nonprofit Cloud and Education Cloud to help organizations raise funds during the COVID-19 crisis.


AI Is Helping Customer Service Flourish

Conversational AI can be a game-changer in the new normal that COVID-19 has created. (Featured on

Selling While Sheltering: How Businesses Can Avoid Customer Disruption and Serve Internal and External Needs

In the face of COVID-19, you must have a plan to weather the storm and a plan for when the storm passes. Sales teams must find a way to keep a level head and keep moving.

Front Office

Technology Can Help Us Through the Tough Times

COVID-19 spurred companies to finally start embracing new technologies to continue operations as their employees were being urged to stay home

CRM Across the Wire

Terminus Acquires Ramble

Terminus adds account-based chat to its marketing platform.

Podium Launches Podium Starter for Local Businesses

Podium Starter lets businesses start texting with customers in less than five minutes.

6sense Provides Free, Customized In-Market Demand Reports to B2B Companies 

6sense is helping B2B revenue teams prospect during these uncertain times.

Freshworks Integrates Freshdesk with Slack

The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform.

Zoho Launches Vertical Relief Plan

Zoho has launched targeted programs to help nonprofits, government agencies, and retailers hit hard by the COVID-19 pandemic.

Xactly Integrates with Slack

Xactly is launching a Slack app to enhance transparency and productivity across sales teams.

Segment Launches Visual Tagger

Visual Tagger is a no-code tool for collecting customer website usage data in minutes.