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May 04, 2020
CRM Featured Articles
Salesforce.org Adds to Nonprofit and Education Clouds
Salesforce is building out its Nonprofit Cloud and Education Cloud to help organizations raise funds during the COVID-19 crisis.
AI Is Helping Customer Service Flourish
Conversational AI can be a game-changer in the new normal that COVID-19 has created. (Featured on SmartCustomerService.com.)
Selling While Sheltering: How Businesses Can Avoid Customer Disruption and Serve Internal and External Needs
In the face of COVID-19, you must have a plan to weather the storm and a plan for when the storm passes. Sales teams must find a way to keep a level head and keep moving.
Technology Can Help Us Through the Tough Times
COVID-19 spurred companies to finally start embracing new technologies to continue operations as their employees were being urged to stay home
CRM Across the Wire
Terminus Acquires Ramble
Terminus adds account-based chat to its marketing platform.
Podium Launches Podium Starter for Local Businesses
Podium Starter lets businesses start texting with customers in less than five minutes.
6sense Provides Free, Customized In-Market Demand Reports to B2B Companies
6sense is helping B2B revenue teams prospect during these uncertain times.
Freshworks Integrates Freshdesk with Slack
The integration extends Freshworks' omnichannel experience to allow teams and customers to collaborate and communicate via the popular messaging platform.
Zoho Launches Vertical Relief Plan
Zoho has launched targeted programs to help nonprofits, government agencies, and retailers hit hard by the COVID-19 pandemic.
Xactly Integrates with Slack
Xactly is launching a Slack app to enhance transparency and productivity across sales teams.
Segment Launches Visual Tagger
Visual Tagger is a no-code tool for collecting customer website usage data in minutes.