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April 22, 2020
CRM Featured Articles
Full Circle Patent Covers Object Synchronization Technology
Full Circle received a U.S. patent for technology that solves the longstanding problem of synchronizing sales funnel objects within CRM systems.
Three Best Practices to Get the Full Potential from Your RPA Project
An effective process automation project requires full transparency with agents. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Blackbaud Enhances Altru to Help Cultural Organizations
Enhancements to Blackbaud Altru position organizations for increased giving, sustained engagement, and safe operations.
Conversocial to Support Apple Business Chat
Conversocial offers Apple Business Chat to help businesses connect with customers via messaging.
AdRoll Adds to Its Growth Marketing Platform
E-commerce marketers using AdRoll can now access a suite of free and subscription-based marketing tools all in one place.
FunnelCake Launches Sales Rep Grader
FunnelCake Launches Sales Rep Grader, a Salesforce plug-in, lets sales leaders manage remote sales teams.
Socio Launches Virtual Event Suite
Virtual event enhancements, community building functionality, and Orange Glove Service give organizers key tools as they pivot to virtual events.
TrafficGuard Launches Free Ad Fraud Protection
TrafficGuard today launched free pay-per-click (PPC) protection against ad fraud.
Yext Rolls Out Spring '20 Product Release
Yext's latest release gives more flexibility in structuring company data, delivering optimal site search results, identifying conversion sources, and more.
The Last Line
To Succeed in Customer Service, Forget the Rule Your Parents Taught You
Why is my preference assumed to be your preference?