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April 20, 2020


Four Customer Support Questions to Consider Before Investing in New Software

References and other research are important elements when selecting software providers. (Featured on


Aggressive Negotiations Are Still Key to Sales Success

Sales leaders who dictate the terms of deals have a better chance of closing them

CRM Across the Wire

NICE inContact Expands CXone@home with Workforce Engagement Suite

NICE inContact's CXone@home now helps companies ensure agent productivity while working from home. (Featured on

Drift Launches Audiences to Quantify Digital Marketing Efforts

Audiences unifies sales and marketing data so companies can engage in real-time conversations with website visitors.

Neustar Introduces Identity Verification and Identity Resolution Solutions for CCPA

Neustar Identity Verification for CCPA and Neustar Identity Resolution for CCPA services support California legislation and extend data protections broadly.

Noble Systems Offers Contact Center Remote

Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis. (Featured on

Kustomer Adds to KustomerIQ

KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests. (Featured on

LiveChat Offers Apple Business Chat

LiveChat customers are now able to use Apple Business Chat to communicate directly with companies using the Messages app on Apple products. (Featured on