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April 20, 2020
Four Customer Support Questions to Consider Before Investing in New Software
References and other research are important elements when selecting software providers. (Featured on SmartCustomerService.com.)
Aggressive Negotiations Are Still Key to Sales Success
Sales leaders who dictate the terms of deals have a better chance of closing them
CRM Across the Wire
NICE inContact Expands CXone@home with Workforce Engagement Suite
NICE inContact's CXone@home now helps companies ensure agent productivity while working from home. (Featured on SmartCustomerService.com.)
Drift Launches Audiences to Quantify Digital Marketing Efforts
Audiences unifies sales and marketing data so companies can engage in real-time conversations with website visitors.
Neustar Introduces Identity Verification and Identity Resolution Solutions for CCPA
Neustar Identity Verification for CCPA and Neustar Identity Resolution for CCPA services support California legislation and extend data protections broadly.
Noble Systems Offers Contact Center Remote
Noble is helping companies move to work-from-home teams in only two days to maintain business continuity during the COVID-19 crisis. (Featured on SmartCustomerService.com.)
Kustomer Adds to KustomerIQ
KustomerIQ leverages advanced artificial intelligence to help agents analyze and take action on customer requests. (Featured on SmartCustomerService.com.)
LiveChat Offers Apple Business Chat
LiveChat customers are now able to use Apple Business Chat to communicate directly with companies using the Messages app on Apple products. (Featured on SmartCustomerService.com.)