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April 08, 2020
Viewpoints
How Long Are Customers Willing to Wait?
01 Oct 2019
There are seven factors that guide customer intolerance for being locked in queues. (Featured on SmartCustomerService.com.)
Insight
Consumers Fear Facial Recognition
26 Mar 2020
A GetApp survey finds consumers wary of firms capturing such personal data
Reality Check
Is Your Business Tapping into All Available Data Sources?
06 Apr 2020
Acquisition, automation, and augmentation can help overcome data management challenges
CRM Across the Wire
Pega Launches Pega Kickstart Services
07 Apr 2020
Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks. (Featured on SmartCustomerService.com.)
UJET Integrates with Salesforce Sales Cloud
07 Apr 2020
UJET's Sales Cloud integration extends its ability to support both pre- and post-sale customer journeys.
SugarCRM Launches Sugar Integrate
07 Apr 2020
Sugar Integrate is a cloud-based integration platform to eliminate data silos and provide a seamless view of the customer journey.
Brightcove Launches Continuum Business Continuity Suite
07 Apr 2020
Brightcove Continuum offers live and on-demand solutions for internal communications, live streaming, and video communications.
Five9 Launches FastTrack Program Amid COVID-19 Outbreak
06 Apr 2020
Five9 FastTrack helps companies transition to work from home quickly. (Featured on SmartCustomerService.com.)
Medallia Launches Take Care Initiative
06 Apr 2020
Medallia Take Care is designed to help companies support customers and employees through the COVID-19 crisis.
SmartAction Releases Rapid Response Virtual Agent
03 Apr 2020
Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers. (Featured on SmartCustomerService.com.)