CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 08, 2020


How Long Are Customers Willing to Wait?

There are seven factors that guide customer intolerance for being locked in queues. (Featured on


Consumers Fear Facial Recognition

A GetApp survey finds consumers wary of firms capturing such personal data

Reality Check

Is Your Business Tapping into All Available Data Sources?

Acquisition, automation, and augmentation can help overcome data management challenges

CRM Across the Wire

Pega Launches Pega Kickstart Services

Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks. (Featured on

UJET Integrates with Salesforce Sales Cloud

UJET's Sales Cloud integration extends its ability to support both pre- and post-sale customer journeys.

SugarCRM Launches Sugar Integrate

Sugar Integrate is a cloud-based integration platform to eliminate data silos and provide a seamless view of the customer journey.

Brightcove Launches Continuum Business Continuity Suite

Brightcove Continuum offers live and on-demand solutions for internal communications, live streaming, and video communications.

Five9 Launches FastTrack Program Amid COVID-19 Outbreak

Five9 FastTrack helps companies transition to work from home quickly. (Featured on

Medallia Launches Take Care Initiative

Medallia Take Care is designed to help companies support customers and employees through the COVID-19 crisis.

SmartAction Releases Rapid Response Virtual Agent

Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers. (Featured on