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April 08, 2020
How Long Are Customers Willing to Wait?
There are seven factors that guide customer intolerance for being locked in queues. (Featured on SmartCustomerService.com.)
Consumers Fear Facial Recognition
A GetApp survey finds consumers wary of firms capturing such personal data
Is Your Business Tapping into All Available Data Sources?
Acquisition, automation, and augmentation can help overcome data management challenges
CRM Across the Wire
Pega Launches Pega Kickstart Services
Pegasystems' new fixed-price offerings help businesses deploy customer microjourneys, email bots, or workforce intelligence in just weeks. (Featured on SmartCustomerService.com.)
UJET Integrates with Salesforce Sales Cloud
UJET's Sales Cloud integration extends its ability to support both pre- and post-sale customer journeys.
SugarCRM Launches Sugar Integrate
Sugar Integrate is a cloud-based integration platform to eliminate data silos and provide a seamless view of the customer journey.
Brightcove Launches Continuum Business Continuity Suite
Brightcove Continuum offers live and on-demand solutions for internal communications, live streaming, and video communications.
Five9 Launches FastTrack Program Amid COVID-19 Outbreak
Five9 FastTrack helps companies transition to work from home quickly. (Featured on SmartCustomerService.com.)
Medallia Launches Take Care Initiative
Medallia Take Care is designed to help companies support customers and employees through the COVID-19 crisis.
SmartAction Releases Rapid Response Virtual Agent
Rapid Response Virtual Agent intercepts callers with a seamless channel-switching experience to answer commonly asked questions and screen callers. (Featured on SmartCustomerService.com.)