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April 06, 2020

CRM Featured Articles

Adobe Pinpoints Digital's Importance at Online Event

Adobe is expanding the capabilities of Experience Cloud with application services that make more information available to businesses.


How the Customer Service Industry Can Deal with Coronavirus

It's important now more than ever to communicate clearly with customers. (Featured on

Make the Contact Center Your Powerhouse During Uncertain Times

To deliver the best CX during an unprecedented crisis, organizations must leverage technology in the contact center to personalize and optimize every step of the customer journey.


Browsers Respond to Consumer Distaste for Cookies

Google is following Apple's and Mozilla's moves to block third-party cookies, but what are the alternatives?

CRM Across the Wire

NICE inContact Partners with Zoom on Cloud Communications Platform

NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers with video communications. (Featured on

Medallia Launches Insights Suite

Medallia Insights Suite provides consumer insights through a unified market research suite.

NICE inContact Partners with RingCentral

The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents. (Featured on

Airship Updates Journeys with New Visualizations

New capabilities unify all aspects of journey creation, management, and optimization for marketers.

Service Objects Updates DOTS Global Email Validation

The new release of Service Objects Email Validation now provides an expanded range of global addresses.

Talkdesk Announces Flexible Deployment and Guardian

Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers. (Featured on

Brainshark Partners with GO1 on Sales Training

GO1's content library complements Brainshark-created courses and curricula.