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April 06, 2020
CRM Featured Articles
Adobe Pinpoints Digital's Importance at Online Event
Adobe is expanding the capabilities of Experience Cloud with application services that make more information available to businesses.
How the Customer Service Industry Can Deal with Coronavirus
It's important now more than ever to communicate clearly with customers. (Featured on SmartCustomerService.com.)
Make the Contact Center Your Powerhouse During Uncertain Times
To deliver the best CX during an unprecedented crisis, organizations must leverage technology in the contact center to personalize and optimize every step of the customer journey.
Browsers Respond to Consumer Distaste for Cookies
Google is following Apple's and Mozilla's moves to block third-party cookies, but what are the alternatives?
CRM Across the Wire
NICE inContact Partners with Zoom on Cloud Communications Platform
NICE inContact and Zoom are joining forces to deliver more personalized customer experiences while supporting remote workers with video communications. (Featured on SmartCustomerService.com.)
Medallia Launches Insights Suite
Medallia Insights Suite provides consumer insights through a unified market research suite.
NICE inContact Partners with RingCentral
The combined NICE inContact/RingCentral solution provides cloud contact center, cloud PBX, video meetings, and team messaging for work-from-home agents. (Featured on SmartCustomerService.com.)
Airship Updates Journeys with New Visualizations
New capabilities unify all aspects of journey creation, management, and optimization for marketers.
Service Objects Updates DOTS Global Email Validation
The new release of Service Objects Email Validation now provides an expanded range of global addresses.
Talkdesk Announces Flexible Deployment and Guardian
Talkdesk has launched a suite of flexible cloud deployment and security options for contact centers. (Featured on SmartCustomerService.com.)
Brainshark Partners with GO1 on Sales Training
GO1's content library complements Brainshark-created courses and curricula.