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April 01, 2020

CRM Featured Articles

Gartner Outlines Customer Service and Marketing Priorities to Mitigate Coronavirus Disruptions

Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic.


Contact Center Agents: Send Them Home

Letting customer service agents work from home is smart business sense and presents an opportunity to take advantage of new technologies. (Featured on

Content Localization 101: 9 Tips for Delivering the Right Message to a Global Market

In uncertain times, making sure you're getting your message across in the right way is critical. Here's how content localization can help ensure you're reaching your audience, not alienating it.

Small Biz Buzz

Video and LinkedIn: A Match Made In Business Heaven

Here's some advice from a not-quite video pro

CRM Across the Wire

Movable Ink Makes Critical Messaging App Available at No Cost

Movable Ink's Critical Messages will be available to companies for free for the rest of the year.

JW Player Launches Suite of Video Advertising Targeting Products

Advertisers can target digital video advertising at scale across publishers using JW Player technology. 

CustomerGauge Integrates with HubSpot

CustomerGauge's HubSpot integration is uniting marketing and experience data into one platform.

NICE Launches WEM@home

NICE WEM@home is designed to help companies maintain service levels and agent engagement while working from home.

Conversational Intelligence Developer Platform Provider Rammer Rebrands as

Rammer has rebranded and announced the availability of its platform to developers for free.

Enghouse Integrates with Microsoft Teams

Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams.