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April 01, 2020
CRM Featured Articles
Gartner Outlines Customer Service and Marketing Priorities to Mitigate Coronavirus Disruptions
Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic.
Contact Center Agents: Send Them Home
Letting customer service agents work from home is smart business sense and presents an opportunity to take advantage of new technologies. (Featured on SmartCustomerService.com.)
Content Localization 101: 9 Tips for Delivering the Right Message to a Global Market
In uncertain times, making sure you're getting your message across in the right way is critical. Here's how content localization can help ensure you're reaching your audience, not alienating it.
Small Biz Buzz
Video and LinkedIn: A Match Made In Business Heaven
Here's some advice from a not-quite video pro
CRM Across the Wire
Movable Ink Makes Critical Messaging App Available at No Cost
Movable Ink's Critical Messages will be available to companies for free for the rest of the year.
JW Player Launches Suite of Video Advertising Targeting Products
Advertisers can target digital video advertising at scale across publishers using JW Player technology.
CustomerGauge Integrates with HubSpot
CustomerGauge's HubSpot integration is uniting marketing and experience data into one platform.
NICE Launches WEM@home
NICE WEM@home is designed to help companies maintain service levels and agent engagement while working from home.
Conversational Intelligence Developer Platform Provider Rammer Rebrands as Symbl.ai
Rammer has rebranded and announced the availability of its platform to developers for free.
Enghouse Integrates with Microsoft Teams
Enghouse Cloud and Communications Center now supports an advanced integration with Microsoft Teams.