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March 18, 2020
Five Important Trends in Workforce Management
The choices for WFM systems have never been better, and contact centers have never had more options. (Featured on SmartCustomerService.com.)
Speech Technology in the Midst of the Coronavirus (Featured on Speechtechmag.com.)
This is the time for speech technology—and all online communication technologies—to leap into action.
Verint Portal Connects San Francisco Citizens to Services
SF311 is able to speed residents to the information they need
CRM Across the Wire
Tacton Expands Visualization Capabilities
Tacton Visualization enables real-time collaboration throughout the buying process.
LinkedIn Unveils Conversation Ads
Conversation Ads help marketers personalize engagements within messaging apps.
Jivox and LiveRamp Partner on Privacy-First Personalization Solution
LiveRamp's IdentityLink has been integrated with Jivox's IQiD for a marketing personalization solution that address privacy concerns.
8x8 Launches Rapid Expansion Program for Remote Workers
8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times. (Featured on SmartCustomerService.com.)
ChaseData Launches Mobile Portal for Call Centers
ChaseData's Mobile Portal dashboard tool lets contact center managers track metrics and visualize data using any mobile device. (Featured on SmartCustomerService.com.)
Talkdesk Enhances Explore and Studio
Explore and Studio upgrades allow for greater contact center customizations. (Featured on SmartCustomerService.com.)