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March 18, 2020


Five Important Trends in Workforce Management

The choices for WFM systems have never been better, and contact centers have never had more options. (Featured on

Speech Technology in the Midst of the Coronavirus (Featured on

This is the time for speech technology—and all online communication technologies—to leap into action.

Case Studies

Verint Portal Connects San Francisco Citizens to Services

SF311 is able to speed residents to the information they need

CRM Across the Wire

Tacton Expands Visualization Capabilities

Tacton Visualization enables real-time collaboration throughout the buying process.

LinkedIn Unveils Conversation Ads

Conversation Ads help marketers personalize engagements within messaging apps.

Jivox and LiveRamp Partner on Privacy-First Personalization Solution

LiveRamp's IdentityLink has been integrated with Jivox's IQiD for a marketing personalization solution that address privacy concerns.

8x8 Launches Rapid Expansion Program for Remote Workers

8x8 Rapid Expansion enables remote employees to stay responsive to customers and partners during challenging times. (Featured on

ChaseData Launches Mobile Portal for Call Centers

ChaseData's Mobile Portal dashboard tool lets contact center managers track metrics and visualize data using any mobile device. (Featured on

Talkdesk Enhances Explore and Studio

Explore and Studio upgrades allow for greater contact center customizations. (Featured on