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March 09, 2020

CRM Featured Articles

Zendesk Expands Support Suite and Sunshine CRM Platform and Launches Sales Suite

Zendesk's new product suites democratize service and sales software and provide additional insights to sales and support personnel.


Customer Service Expectations in 2020

Skilled customer service agents and technology together will be the winning combination in 2020. (Featured on


Is Your Enterprise Ready for Direct-to-Consumer Business?

The final point of sale in an omnichannel marketplace is shifting

CRM Across the Wire

Como and Revel Systems Partner on Como Essentials Loyalty Solution

Como Essentials allows small and mid-sized businesses to leverage premier customer engagement tools for retention.

Tripleseat Acquired, to Merge with Gather

Vista Equity Partners plans to merge Tripleseat and Gather to unify sales and events platforms. 

Coveo Launches In-Product Experience Intelligence for Contextual In-App Support

Coveo In-Product Experience Intelligence is an AI-powered support app that understands context.

Brainshark Partners with The Enablement Group

The sales readiness provider and creative services consultancy combine forces to create a technology and content ecosystem for sales learning.

Prolifiq Enhances Crush and Ace Account-Based Selling Apps on Salesforce AppExchange

Enhancements include key account management and digital content management innovations.

LogMeIn Enhnces Bold360

New Bold360 features better access to information, real-time guidance, and knowledge management. (Featured on

Dynamic Yield Adds Identified Offline Purchase Data Ingestion Capability

Identified Offline Purchase Data Ingestion bridges offline and online purchase data.

CRM Blog

Business Texting: Who Started It?

A new report finds that consumers are pulling businesses toward texting.