CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
March 09, 2020
CRM Featured Articles
Zendesk Expands Support Suite and Sunshine CRM Platform and Launches Sales Suite
Zendesk's new product suites democratize service and sales software and provide additional insights to sales and support personnel.
Customer Service Expectations in 2020
Skilled customer service agents and technology together will be the winning combination in 2020. (Featured on SmartCustomerService.com.)
Is Your Enterprise Ready for Direct-to-Consumer Business?
The final point of sale in an omnichannel marketplace is shifting
CRM Across the Wire
Como and Revel Systems Partner on Como Essentials Loyalty Solution
Como Essentials allows small and mid-sized businesses to leverage premier customer engagement tools for retention.
Tripleseat Acquired, to Merge with Gather
Vista Equity Partners plans to merge Tripleseat and Gather to unify sales and events platforms.
Coveo Launches In-Product Experience Intelligence for Contextual In-App Support
Coveo In-Product Experience Intelligence is an AI-powered support app that understands context.
Brainshark Partners with The Enablement Group
The sales readiness provider and creative services consultancy combine forces to create a technology and content ecosystem for sales learning.
Prolifiq Enhances Crush and Ace Account-Based Selling Apps on Salesforce AppExchange
Enhancements include key account management and digital content management innovations.
LogMeIn Enhnces Bold360
New Bold360 features better access to information, real-time guidance, and knowledge management. (Featured on SmartCustomerService.com.)
Dynamic Yield Adds Identified Offline Purchase Data Ingestion Capability
Identified Offline Purchase Data Ingestion bridges offline and online purchase data.
Business Texting: Who Started It?
A new report finds that consumers are pulling businesses toward texting.