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March 02, 2020
The Evolution of Customer Service Technology From 2010 to 2020 and Beyond
It is an exciting time in which technology anticipates our everyday needs rather than simply reacting to them. (Featured on SmartCustomerService.com.)
B2B Needs to Align Digital and Humans
Sales require a human-centered approach supported by technology, Accenture finds
CRM Across the Wire
Helpshift Shakes Up Its Leadership
Tripathy to take CEO's role, while Vermillion moves over to president's spot.
XANT Introduces Playbooks Mobile for Sales Engagement
Playbooks Mobile bring's XANT's sales enablement technology to mobile devices.
Ada and Zendesk Strengthen Customer Service Platform Integrations
Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.
Freshworks Acquires AnsweriQ
With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings.
SalesLoft Launches Opportunity Management
Opportunity Management is the result of merging Costello's technologies into SalesLoft's sales engagement platform.
InMoment Acquires MaritzCX
MaritzCX and InMoment will merge to become one company.
Salesforce to Acquire Vlocity
The $1.33 billion deal has been rumored for months and is finally happening, Salesforce announced today.