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March 02, 2020


The Evolution of Customer Service Technology From 2010 to 2020 and Beyond

It is an exciting time in which technology anticipates our everyday needs rather than simply reacting to them. (Featured on


B2B Needs to Align Digital and Humans

Sales require a human-centered approach supported by technology, Accenture finds

CRM Across the Wire

Helpshift Shakes Up Its Leadership

Tripathy to take CEO's role, while Vermillion moves over to president's spot.

XANT Introduces Playbooks Mobile for Sales Engagement

Playbooks Mobile bring's XANT's sales enablement technology to mobile devices.

Ada and Zendesk Strengthen Customer Service Platform Integrations

Ada's automation and artificial intelligence will be incorporated into Zendesk's Sunshine Conversations platform.

Freshworks Acquires AnsweriQ

With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings.

SalesLoft Launches Opportunity Management

Opportunity Management is the result of merging Costello's technologies into SalesLoft's sales engagement platform.

InMoment Acquires MaritzCX

MaritzCX and InMoment will merge to become one company.

Salesforce to Acquire Vlocity

The $1.33 billion deal has been rumored for months and is finally happening, Salesforce announced today.