CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
February 12, 2020
CRM Featured Articles
Websites Don't Need to Ignore Disabled Customers
Applause today launched Accessibility Tool, which finds and fixes website problems that make them inaccessible to the disabled.
Contact Centers Are Truly Amazing Places
Technological advances have enabled us to do things the early communications pioneers could never have imagined. (Featured on SmartCustomerService.com.)
Voice of the Customer
It’s 2020! How Did Our CX Predictions Work Out?
Let's look at how we've responded to customers' rising demands
CRM Across the Wire
Kustomer Achieves SOC 2 Type II Certification
Kustomer is certified for commitment to create and maintain a secure operating environment for customer data.
Merkle Launches Merkury Identity Resolution Platform
Merkury builds on technology gained during Merkle's acquisition of 4Cite Marketing.
Marchex Adds Closed Loop Conversion Insights to Sales Edge Rescue
Closed Loop Conversions lets businesses evaluate sales team effectiveness and measure impact in converting high-value leads that were initially mishandled.
Brekeke PBX Integrates With Zoho CRM
Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform.
TTEC Acquires Serendebyte
Acquisition expands TTEC's intelligent automation solutions for customer and employee experience.
Upland Software Acquires Localytics
Upland's $6.7 million acquisition of Localytics adds mobile app personalization technology to its Customer Experience Management Cloud.