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February 12, 2020

CRM Featured Articles

Websites Don't Need to Ignore Disabled Customers

Applause today launched Accessibility Tool, which finds and fixes website problems that make them inaccessible to the disabled.


Contact Centers Are Truly Amazing Places

Technological advances have enabled us to do things the early communications pioneers could never have imagined. (Featured on

Voice of the Customer

It’s 2020! How Did Our CX Predictions Work Out?

Let's look at how we've responded to customers' rising demands

CRM Across the Wire

Kustomer Achieves SOC 2 Type II Certification

Kustomer is certified for commitment to create and maintain a secure operating environment for customer data.

Merkle Launches Merkury Identity Resolution Platform

Merkury builds on technology gained during Merkle's acquisition of 4Cite Marketing.

Marchex Adds Closed Loop Conversion Insights to Sales Edge Rescue

Closed Loop Conversions lets businesses evaluate sales team effectiveness and measure impact in converting high-value leads that were initially mishandled.  

Brekeke PBX Integrates With Zoho CRM

Brekeke has connected its office telephony system with Zoho's cloud-based CRM platform.

TTEC Acquires Serendebyte

Acquisition expands TTEC's intelligent automation solutions for customer and employee experience.

Upland Software Acquires Localytics

Upland's $6.7 million acquisition of Localytics adds mobile app personalization technology to its Customer Experience Management Cloud.