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February 10, 2020
CRM Featured Articles
NICE and ConvergeOne Launch Customer Engagement Optimization Services
NICE also launched NICE Employee Virtual Attendant (NEVA) Unlimited, a complete RPA solution.
Zappix Expands Visual IVR Services in 2020 Release
Zappix has expanded the capabilities and integrations for its customer experience platform.
3 Ways Live Chat Will Revolutionize Your Customer Experience
Live chat can help you meet rising customer expectations and set your company apart from the competition. (Featured on SmartCustomerService.com.)
4 Factors That Can Help You Choose the Right Customer Data Platform
Having a range of choices does not make it any easier for a marketer to select the right capabilities, nor does it promise better results. The key to finding the right CDP is to outline which experiences you want to deliver to remain competitive, now and into the future.
Required Reading: Dialogue Is the Key to Retail Sales Success
The need to adapt communications strategies is non-negotiable
CRM Across the Wire
ThinkNow Relaunches ConneKT Audience Segmentation Tool
Enhanced features in ThinkNow ConneKt help companies targeti multicultural consumers.
Optimove Acquires Event Streaming Technology Vendor Axonite
Optimove is expanding its real-time data capabilities with its acquisition of Axonite.
Merkle Launches Promotion and Loyalty Solutions Division
Merkle combines HelloWorld and Merkle Loyalty Solutions into the Promotion and Loyalty Solutions division.
PMG and Bidtellect Partner
The partnership expands PMG's centralized data within its Alli marketing intelligence platform.
TapClicks Adds Local SEM Campaign Watch to iSpionage
New features monitor local paid search competitors and visualize conversion paths.
OutboundEngine Launches Harmony Marketing Platform
OutboundEngine's Harmony unifies marketing across franchise and agent networks.