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February 05, 2020


The Three Ts of Digital Transformation

Timing, testing, and trust need to be at the forefront of any digital transformation. (Featured on

Scouting Report

The WFO Market Continues to Beat All Odds

Buoyed by productivity and innovation, workforce optimization remains a perennial enterprise software success story

CRM Across the Wire

Pega Launches Express for Low-Code App Development

Pega's Express methodology uses design thinking for mobile app development.

CallRail Integrates with Google Ads

CallRail Google Ads integration allows marketers to capture and analyze leads directly from the SERP.

Sparkhound Introduces Pop-up Service Desk

Pop-up Service Desk helps companies handle increased help desk calls and trouble tickets during digital transformations.

SproutLoud Launches Call Tracking Attribution Software with Speech Recognition

SproutLoud's end-to-end call tracking attribution solution includes artificial-intelligence-optimized speech recognition and call scoring. (Featured on

OnviSource Expands Intellecta Multichannel Analytics

OnviSource Intellecta offers AI-driven multichannel analytics. (Featured on

Cloud-based Contact Center Market to See Huge Growth

Mordor Intelligence expects cloud contact center deployments to increase 25 percent per year through 2025. (Featured on

Chatbots a Top Priority for Customer Engagement, Frost & Sullivan Finds

Messaging and customer service bots are expected to be high priority for contact centers through 2022. (Featured on