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January 22, 2020

Magazine Features

Channels Collide as Physical and Digital Converge

In 2020, customers will demand both in-store and online touchpoints


Now That CCPA Is in Effect, Are You Ready?

The California Consumer Privacy Act applies to contact centers, so you need to know what is required. (Featured on

CRM Across the Wire

TheLocalProject, Launches CONNECTLocal Texting Platform

CONNECTLocal brings inbound mobile messaging to local businesses.

Brainshark and TopOPPS Partner to Combine Sales Readiness with Pipeline and Forecast Management

The integrated solutions will provide deep insight into pipeline activity and forecasting.

COPC Releases Version 6.2 of the Customer Experience Standard

Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices. (Featured on

Genesys Rebrands PureCloud and Introduces Experience as a Service

Genesys has rolled out Genesys Cloud, its public cloud contact center platform. (Featured on

CallRail Launches Google My Business Integration

GMB integration lets CallRail users track calls from their GMB listings and optimize local search.