CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 22, 2020
Channels Collide as Physical and Digital Converge
In 2020, customers will demand both in-store and online touchpoints
Now That CCPA Is in Effect, Are You Ready?
The California Consumer Privacy Act applies to contact centers, so you need to know what is required. (Featured on SmartCustomerService.com.)
CRM Across the Wire
TheLocalProject, Launches CONNECTLocal Texting Platform
CONNECTLocal brings inbound mobile messaging to local businesses.
Brainshark and TopOPPS Partner to Combine Sales Readiness with Pipeline and Forecast Management
The integrated solutions will provide deep insight into pipeline activity and forecasting.
COPC Releases Version 6.2 of the Customer Experience Standard
Version 6.2 of the CX Standard offers more guidelines into service journeys and more best practices. (Featured on SmartCustomerService.com.)
Genesys Rebrands PureCloud and Introduces Experience as a Service
Genesys has rolled out Genesys Cloud, its public cloud contact center platform. (Featured on SmartCuistomerService.com.)
CallRail Launches Google My Business Integration
GMB integration lets CallRail users track calls from their GMB listings and optimize local search.