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January 08, 2020
What Does CDP Mean for CX Leaders?
Customer data platforms can lead to hyper-personalization, if they are used properly. (Featured on SmartCustomerService.com.)
CRM Across the Wire
NICE inContact and Zendesk Partner
Cloud contact center and CRM providers join forces to power faster and more personalized customer experiences. (Featured on SmartCustomerService.com.)
TextBetter Awarded U.S. Patent for Business Texting Solution
Application lets businesses manage email, text messaging, and telephone in one platform.
Artificial Solutions Integrates with Vonage
Artificial Solutions' Teneo platform can now be tied to Vonage CPaaS API to expand conversational AI to more channels.
Frontdesk Rebrands as True Lark
The provider of conversational AI solutions for the beauty, health, and wellness market takes flight with new branding.
IGnation Releases Platform for Developing Instagram Influencers
IGnation's new platform helps companies become social media influencers and organically grow their fan base and engagement on Instagram.
SAP Extends Litmos Program to Salesforce Users
SAP has extended its customer experience training materials to Salesforce users and launched a mobile version.