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January 08, 2020


What Does CDP Mean for CX Leaders?

Customer data platforms can lead to hyper-personalization, if they are used properly. (Featured on

CRM Across the Wire

NICE inContact and Zendesk Partner

Cloud contact center and CRM providers join forces to power faster and more personalized customer experiences. (Featured on

TextBetter Awarded U.S. Patent for Business Texting Solution

Application lets businesses manage email, text messaging, and telephone in one platform.

Artificial Solutions Integrates with Vonage

Artificial Solutions' Teneo platform can now be tied to Vonage CPaaS API to expand conversational AI to more channels.

Frontdesk Rebrands as True Lark

The provider of conversational AI solutions for the beauty, health, and wellness market takes flight with new branding.

IGnation Releases Platform for Developing Instagram Influencers

IGnation's new platform helps companies become social media influencers and organically grow their fan base and engagement on Instagram. 

SAP Extends Litmos Program to Salesforce Users

SAP has extended its customer experience training materials to Salesforce users and launched a mobile version.