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December 09, 2019
CRM Featured Articles
AWS Launches Contact Lens for Amazon Connect
AWS Contact Lens helps businesses identify customer issues and trends, search call and chat transcripts, and improve agent performance. (Featured on SmartCustomerService.com.)
How Today’s Organizations Must Prepare for the Workforce of the Future
Traditional business models are evaporating, and businesses must adapt or be left behind. (Featured on SmartCustomerService.com.)
3 Ways Your Sales Team Can Help Set Customer Expectations
Great expectation-setting starts and ends with understanding the sales cycle and serving as customers' advocate throughout their entire interaction with your company.
Small Biz Buzz
3 CRM Lessons From This Year’s Conferences
Some key themes kept coming up among the CRM intelligentsia
CRM Across the Wire
Upland Enhances RightAnswers KM Solution
The latest release of Upland's AI-enabled enterprise knowledge management solution, RightAnswers, offers an improved decision tree builder.
ZoomInfo Launches Workflows for Sales and Marketing Automation
ZoomInfo's automation tool helps teams streamline activities, increase demand, and capitalize on buying signals in real time.
NeverBounce Launches Sync Email Verification
NeverBounce Sync automatically connects to email providers or CRM systems for daily list cleaning.
ID.me Releases Secure Identity Verification Solution for CCPA Compliance
ID.me enables businesses impacted by CCPA to verify the identity of consumers who submit subject rights requests or data subject access requests.
Promero Launches SMS Marketing Services
Promero SMS Marketing Services combines omnichannel digital communications, marketing, messaging with artificial intelligent Google Assistant bot and live agent interactions.
LiveRamp Launches Privacy Manager Consent Management Platform
Privacy Manager helps companies comply with customer data privacy laws like GDPR and CCPA.