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December 09, 2019

CRM Featured Articles

AWS Launches Contact Lens for Amazon Connect

AWS Contact Lens helps businesses identify customer issues and trends, search call and chat transcripts, and improve agent performance. (Featured on


How Today’s Organizations Must Prepare for the Workforce of the Future

Traditional business models are evaporating, and businesses must adapt or be left behind. (Featured on

3 Ways Your Sales Team Can Help Set Customer Expectations

Great expectation-setting starts and ends with understanding the sales cycle and serving as customers' advocate throughout their entire interaction with your company.

Small Biz Buzz

3 CRM Lessons From This Year’s Conferences

Some key themes kept coming up among the CRM intelligentsia

CRM Across the Wire

Upland Enhances RightAnswers KM Solution

The latest release of Upland's AI-enabled enterprise knowledge management solution, RightAnswers, offers an improved decision tree builder.

ZoomInfo Launches Workflows for Sales and Marketing Automation

ZoomInfo's automation tool helps teams streamline activities, increase demand, and capitalize on buying signals in real time.

NeverBounce Launches Sync Email Verification

NeverBounce Sync automatically connects to email providers or CRM systems for daily list cleaning. Releases Secure Identity Verification Solution for CCPA Compliance enables businesses impacted by CCPA to verify the identity of consumers who submit subject rights requests or data subject access requests.

Promero Launches SMS Marketing Services

Promero SMS Marketing Services combines omnichannel digital communications, marketing, messaging with artificial intelligent Google Assistant bot and live agent interactions.

LiveRamp Launches Privacy Manager Consent Management Platform

Privacy Manager helps companies comply with customer data privacy laws like GDPR and CCPA.