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November 27, 2019
CRM Featured Articles
Virtual Digital Assistant Use Cases Expand
Tractica research identifies customer service, e-commerce, marketing, and sales as key growth areas for AI-powered virtual digital assistants.
Where CRM Went Wrong (and How to Fix It)
Are you tired of sales software that seems stuck in the '80s and '90s? Join the #NoCRM Revolution, which is less about abandoning CRM and more about finding ways to unfetter your sales teams so that they can deliver real value.
The Hybrid Contact Center Workforce of 2030
Make way for the ‘interaction center,' staffed with humans, IVAs, and robots
CRM Across the Wire
Digital Advertising Alliance Launches CCPA Tools
The DAA's web and app-based tools provide opt-out mechanisms to help companies meet the upcoming California Consumer Privacy Act requirements.
The Chatbot Market Is Poised for Massive Growth
One study projects market growth from $2.6 billion today to $9.4 billion by 2024. A separate study predicts 24 percent compounded annual growth through 2022.
SmartTouch Interactive Launches Mobile App for the NexGen CRM Platform
The SmartTouch NexGen CRM Mobile app provides contact engagement functionality on iOS and Android devices.
LionOBytes Adds Mobile Features to LionO360 CRM
LionOBytes' LionO360 now includes navigation, route management, and site tracking for field service and sales reps.
Amobee Partners with LiveRamp
Amobee is incorporating LivbeRamp's IdentityLink to enhance targeting and measurement for advertisers.
Chili Piper Launches Collaborative Inbox for Sales Leaders
Chili Piper's new email solution gives account executives an email inbox for sharing, messaging, CRM integration, and task management.