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November 27, 2019

CRM Featured Articles

Virtual Digital Assistant Use Cases Expand

Tractica research identifies customer service, e-commerce, marketing, and sales as key growth areas for AI-powered virtual digital assistants.


Where CRM Went Wrong (and How to Fix It)

Are you tired of sales software that seems stuck in the '80s and '90s? Join the #NoCRM Revolution, which is less about abandoning CRM and more about finding ways to unfetter your sales teams so that they can deliver real value.

Reality Check

The Hybrid Contact Center Workforce of 2030

Make way for the ‘interaction center,' staffed with humans, IVAs, and robots

CRM Across the Wire

Digital Advertising Alliance Launches CCPA Tools

The DAA's web and app-based tools provide opt-out mechanisms to help companies meet the upcoming California Consumer Privacy Act requirements.

The Chatbot Market Is Poised for Massive Growth

One study projects market growth from $2.6 billion today to $9.4 billion by 2024. A separate study predicts 24 percent compounded annual growth through 2022.

SmartTouch Interactive Launches Mobile App for the  NexGen CRM Platform

The SmartTouch NexGen CRM Mobile app provides contact engagement functionality on iOS and Android devices.

LionOBytes Adds Mobile Features to LionO360 CRM

LionOBytes' LionO360 now includes navigation, route management, and site tracking for field service and sales reps.

Amobee Partners with LiveRamp

Amobee is incorporating LivbeRamp's IdentityLink to enhance targeting and measurement for advertisers.

Chili Piper Launches Collaborative Inbox for Sales Leaders

Chili Piper's new email solution gives account executives an email inbox for sharing, messaging, CRM integration, and task management.