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November 20, 2019

CRM Featured Articles

3 Customer Service Mistakes Disney Plus Made at Launch

Despite the early success, including many more subscribers than analysts anticipated, the launch of Disney Plus wasn't without flaws. Here are the three biggest customer service mistakes the company made during launch week.

Apple and Salesforce Extend Mobile Capabilities is launching reimagined customer experience and learning apps with features exclusive to Apple's iPhone and iPad mobile devices.


It’s Time for a Real Digital Transformation

Companies need to move their contact centers with omnichannel service offerings to truly undergo needed digital transformations. (Featured on


Forrester Advocates for CMO-CIO Alignment

CMOs need to work more closely with their CIO counterparts, a new report asserts

Customer Experience

Is Net Promoter Score Right for You?

Loyalty and CX are not the same thing

CRM Across the Wire

Verint Updates Its WFM with AI and Mobile Capabilities

AI-infused automation and mobile features streamline Verint WFM's user experiences .

SightCall Launches SightCall Video Assistance Chatbot on Salesforce AppExchange

SightCall enables customers to escalate chatbot conversations to live visual support sessions .

SalesLoft Now Incorporates LinkedIn Sales Navigator Data Validation

SalesLoft's new capability helps increase data quality with greater insight into customers' or prospects' job changes.

Swiftpage Refreshes Act! Growth Suite

Swiftpage's latest version of Act! Growth Suite boasts a modern user interface, customizable console, and new plans and pricing.

6sense Partners with Drift 

The partnership with 6sense helps Drift Intel users more accurately identify hidden, high-value prospects.

Airship Unveils Airship Journeys for Cross-Channel Customer Experiences

Airship Journeys' visual interface combines goal-driven guidance and unified cross-channel management for marketers.

Toluna Enhances QuickSurveys Scripting

Advanced scripting will allow marketers to conduct complex customer research without a lot of coding.