CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
November 20, 2019
CRM Featured Articles
3 Customer Service Mistakes Disney Plus Made at Launch
Despite the early success, including many more subscribers than analysts anticipated, the launch of Disney Plus wasn't without flaws. Here are the three biggest customer service mistakes the company made during launch week.
Apple and Salesforce Extend Mobile Capabilities
Salesforce.com is launching reimagined customer experience and learning apps with features exclusive to Apple's iPhone and iPad mobile devices.
It’s Time for a Real Digital Transformation
Companies need to move their contact centers with omnichannel service offerings to truly undergo needed digital transformations. (Featured on SmartCustomerService.com.)
Forrester Advocates for CMO-CIO Alignment
CMOs need to work more closely with their CIO counterparts, a new report asserts
Is Net Promoter Score Right for You?
Loyalty and CX are not the same thing
CRM Across the Wire
Verint Updates Its WFM with AI and Mobile Capabilities
AI-infused automation and mobile features streamline Verint WFM's user experiences .
SightCall Launches SightCall Video Assistance Chatbot on Salesforce AppExchange
SightCall enables customers to escalate chatbot conversations to live visual support sessions .
SalesLoft Now Incorporates LinkedIn Sales Navigator Data Validation
SalesLoft's new capability helps increase data quality with greater insight into customers' or prospects' job changes.
Swiftpage Refreshes Act! Growth Suite
Swiftpage's latest version of Act! Growth Suite boasts a modern user interface, customizable console, and new plans and pricing.
6sense Partners with Drift
The partnership with 6sense helps Drift Intel users more accurately identify hidden, high-value prospects.
Airship Unveils Airship Journeys for Cross-Channel Customer Experiences
Airship Journeys' visual interface combines goal-driven guidance and unified cross-channel management for marketers.
Toluna Enhances QuickSurveys Scripting
Advanced scripting will allow marketers to conduct complex customer research without a lot of coding.