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November 13, 2019
CRM Featured Articles
Adobe and Microsoft Deepen Partnership
Adobe deepens ties between Adobe Experience and Document Clouds and Microsoft's business and cloud apps.
12 Principles for Better Contact Center Budgets
Contact center budgeting requires a clear direction, good communication, and a solid understanding of the contact center's needs and strategic contributions. (Featured on SmartCustomerService.com.)
Luddites Like Me Like Personal Interactions
Any texts I receive from companies must be relevant, must provide value, and must be personalized.
Acobot Captures Thousands of Leads for Skyfi Labs
The vendor's AI chatbot brought in more than 19,000 sales leads within the first 150 days
CRM Across the Wire
Arria NLG Launches Arria Answers Conversational AI
Arria NLG brings conversational AI to business intelligence dashboards, communicating insights from underlying data in natural language that complements data visualizations.
CallJoy Updates Virtual Phone Agent
CallJoy's virtual phone agent gets more automated, customizable, and scalable. (Featured on SmartCustomerService.com.)
Passage AI Partners with Talkdesk for Contact Center Chatbots
Companies can now integrate app-based chatbot technology into the contact centers through Talkdesk AppConnect. (Featured on SmartCustomerService.com.)
Anaplan Releases Intelligent Forecasting
Intelligent Forecasting combines data from Salesforce Sales Cloud with commitment data from Anaplan and then brings it all together with Salesforce Einstein analytics.
Jivox Launches IQiD for Personalizing Dynamic Creative
Jivox's IQiD is a personalized digital marketing platform that uses hybrid cloud container technology to enable first-party data access.
Directly Acquires AI Startup Kylie.ai
Directly's acquisition of Kylie.ai expands its capabilities to include transactional use cases for customer support.
Viewbix Awarded a Patent for Interactive Video
Viewbix's technology lets companies embed customer calls to action directly into their videos.