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November 13, 2019

CRM Featured Articles

Adobe and Microsoft Deepen Partnership

Adobe deepens ties between Adobe Experience and Document Clouds and Microsoft's business and cloud apps.


12 Principles for Better Contact Center Budgets

Contact center budgeting requires a clear direction, good communication, and a solid understanding of the contact center's needs and strategic contributions. (Featured on

Front Office

Luddites Like Me Like Personal Interactions

Any texts I receive from companies must be relevant, must provide value, and must be personalized.

Case Studies

Acobot Captures Thousands of Leads for Skyfi Labs

The vendor's AI chatbot brought in more than 19,000 sales leads within the first 150 days

CRM Across the Wire

Arria NLG Launches Arria Answers Conversational AI

Arria NLG brings conversational AI to business intelligence dashboards, communicating insights from underlying data in natural language that complements data visualizations.

CallJoy Updates Virtual Phone Agent

CallJoy's virtual phone agent gets more automated, customizable, and scalable. (Featured on

Passage AI Partners with Talkdesk for Contact Center Chatbots

Companies can now integrate app-based chatbot technology into the contact centers through Talkdesk AppConnect. (Featured on

Anaplan Releases Intelligent Forecasting

Intelligent Forecasting combines data from Salesforce Sales Cloud with commitment data from Anaplan and then brings it all together with Salesforce Einstein analytics.

Jivox Launches IQiD for Personalizing Dynamic Creative

Jivox's IQiD is a personalized digital marketing platform that uses hybrid cloud container technology to enable first-party data access.

Directly Acquires AI Startup

Directly's acquisition of expands its capabilities to include transactional use cases for customer support.

Viewbix Awarded a Patent for Interactive Video

Viewbix's technology lets companies embed customer calls to action directly into their videos.