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November 06, 2019
CRM Featured Articles
Microsoft Announces Upgrades to Power Platform at Its Ignite Conference
04 Nov 2019
Microsoft is adding virtual agents, enhanced security, and tighter integrations to its Microsoft Power Platform
Viewpoints
How Service Can Bridge the CRM–CX Divide
01 May 2019
CX isn't the same as CRM, but it requires an investment all the same. (Featured on SmartCustomerService.com.)
How Are CRM and $100 Trillion in Economic Value Connected?
01 Nov 2019
Digital transformation is expected to create enormous value in the coming years, so now's the time to shift to digitizing processes and operations and help your organization support rapid change and innovation.
Scouting Report
The Workforce Optimization Market Adapts to Ever-Changing Rules of the Road
28 Oct 2019
A rapidly changing business landscape, featuring AI, automation, and employee-centricity, leads to complex customer journeys for vendors and companies alike
CRM Across the Wire
InsideView Launches Data Integrity
05 Nov 2019
InsideView's Data Integrity is a highly visual data management solution that provides actionable insights while maintaining accurate data in CRM systems.
UJET Launches SMS Adapter for Salesforce CRM
05 Nov 2019
UJET's SMS Adapter allows for the rapid deployment of smartphone capabilities and texting. (Featured on SmartCustomerService.com.)
Upland Software Updates Altify Customer Revenue Optimization
05 Nov 2019
Latest release of Altify's customer revenue optimization (CRO) solution offers an improved user experience, tighter integrations, and smarter analytics.
InsideSales.com Rebrands as XANT
04 Nov 2019
InsideSales' new corporate identity as XANT reflects a new focus on revenue acceleration solutions.
SalesLoft Acquires Opportunity Management Provider Costello
04 Nov 2019
The acquisition strengthens SalesLoft's sales engagement platform.