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November 04, 2019

CRM Featured Articles

Business Today Depends on Customer Experience and Contact Centers, ICMI Speakers Contend

With customer service acting as a key differentiator today, companies have new obligations to improve service delivery, speakers stressed. (Featured on,)

ICMI Speakers Advocate for Better Connections, Better Employee Tools to Boost Contact Center Performance

Artificial intelligence and chatbots are the keys to improving interactions for both customers and agents, speakers at the ICMI Contact Center Connections conference stressed. (Featured on

Yext Launches Answers for Website Search

Yext Answers lets companies provide AI-powered searches on their own websites.


Tips for Jump-Starting Online Communities

Online communities can be the key to richer customer success, but they need to be active. Here are a few ideas to help make that a reality. (Featured on

The Top 4 Fears Salespeople Face—and How to Overcome Them

Salespeople are often their own worst enemy, building up fears of obstacles that don't really exist. But if they face their fears, they can overcome them and be the stronger for it.


Sales Training, Coaching Will Benefit from AI

Gartner expects artificial intelligence to make training more personalized

CRM Across the Wire

Five9 Launches Five9 Einstein Engagement Bot on Salesforce AppExchange

Five9's Einstein Bot engages with customers, gathers their intent, and routes the interaction to an agent with all of the context preserved. (Featured on

1010data Launches Reporting Tools for the Consumer Purchase Journey

The solution portfolio compiles reports on Share of Wallet, New-Lost-Retained Customers, and Comparison Shopping.

Bpm'online Rebrands as Creatio

Company leaders skydive to introduce the new corporate identity.

Lytics Integrates with Salesforce Marketing Cloud

Marketers can now weave campaigns between Lytics and Salesforce Marketing Cloud using shared insights.

Brainshark Adds Text Training to Sales Coaching

Brainshark has added written communication skills, Google support, and a knowlefge and skills library to its sales coaching and training platform.

NICE Launches CXone Fall 19 Release

NICE inContact's CXone Fall 2019 release helps companies reach more customers on more channels. (Featured on