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November 04, 2019
CRM Featured Articles
Business Today Depends on Customer Experience and Contact Centers, ICMI Speakers Contend
With customer service acting as a key differentiator today, companies have new obligations to improve service delivery, speakers stressed. (Featured on SmartCustomerService.com,)
ICMI Speakers Advocate for Better Connections, Better Employee Tools to Boost Contact Center Performance
Artificial intelligence and chatbots are the keys to improving interactions for both customers and agents, speakers at the ICMI Contact Center Connections conference stressed. (Featured on SmartCustomerService.com.)
Yext Launches Answers for Website Search
Yext Answers lets companies provide AI-powered searches on their own websites.
Tips for Jump-Starting Online Communities
Online communities can be the key to richer customer success, but they need to be active. Here are a few ideas to help make that a reality. (Featured on SmartCustomerService.com.)
The Top 4 Fears Salespeople Face—and How to Overcome Them
Salespeople are often their own worst enemy, building up fears of obstacles that don't really exist. But if they face their fears, they can overcome them and be the stronger for it.
Sales Training, Coaching Will Benefit from AI
Gartner expects artificial intelligence to make training more personalized
CRM Across the Wire
Five9 Launches Five9 Einstein Engagement Bot on Salesforce AppExchange
Five9's Einstein Bot engages with customers, gathers their intent, and routes the interaction to an agent with all of the context preserved. (Featured on SmartCustomerService.com.)
1010data Launches Reporting Tools for the Consumer Purchase Journey
The solution portfolio compiles reports on Share of Wallet, New-Lost-Retained Customers, and Comparison Shopping.
Bpm'online Rebrands as Creatio
Company leaders skydive to introduce the new corporate identity.
Lytics Integrates with Salesforce Marketing Cloud
Marketers can now weave campaigns between Lytics and Salesforce Marketing Cloud using shared insights.
Brainshark Adds Text Training to Sales Coaching
Brainshark has added written communication skills, Google support, and a knowlefge and skills library to its sales coaching and training platform.
NICE Launches CXone Fall 19 Release
NICE inContact's CXone Fall 2019 release helps companies reach more customers on more channels. (Featured on SmartCustomerService.com.)