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October 30, 2019
CRM Featured Articles
NICE inContact Adds a Native Salesforce Lightning User Interface to CXone
NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience. (Featured on SmartCustomerService.com.)
The Current State of Knowledge Management
Though interest continues to grow, opportunities for customer self-service still abound. (Featured on SmartCustomerService.com.)
Get Over Your Cloud Security Concerns
If you haven't moved key operational functions like managing customer communications to the cloud due to data security concerns, get over it; much of your customer data is already there.
Four Tech Trends That Will Transform Marketing Ecosystems
Gartner hypes AI and blockchain for digital marketing and advertising investments
CRM Across the Wire
Unytalk Partners with Semafone to Secure Payments
Semafone's partnership with Unytalk unifies customer-facing cloud communications and omnichannel compliance solutions to secure payment transactions. (Featured on SmartCustomerService.com.)
SparkPost to Acquire eDataSource
The eDataSource acquisition will allow SparkPost to deliver an integrated email sending and real-time analytics platform.
Merkle Launches Archie, a Scalable Marketing Analytics Solution
Merkle's Archie offers centralized delivery of marketing performance measurement and advanced analytics across media and CRM.
Optimove Introduces Optidata
Optidata provides theinfrastructure for Optimove's real-time customer data platform.
SutiSoft Releases SutiCRM 7.7
Push notifications, campaign scheduling, and reporting features round out SutiSoft's latest offering.
Hootsuite Partners with Proofpoint on Social Media Compliance Solution
Hootsuite and Proofpoint have launched a real-time social media compliance verification solution for customers in regulated industries.