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October 30, 2019

CRM Featured Articles

NICE inContact Adds a Native Salesforce Lightning User Interface to CXone

NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience. (Featured on


The Current State of Knowledge Management

Though interest continues to grow, opportunities for customer self-service still abound. (Featured on

Get Over Your Cloud Security Concerns

If you haven't moved key operational functions like managing customer communications to the cloud due to data security concerns, get over it; much of your customer data is already there.


Four Tech Trends That Will Transform Marketing Ecosystems

Gartner hypes AI and blockchain for digital marketing and advertising investments

CRM Across the Wire

Unytalk Partners with Semafone to Secure Payments

Semafone's partnership with Unytalk unifies customer-facing cloud communications and omnichannel compliance solutions to secure payment transactions. (Featured on

SparkPost to Acquire eDataSource

The eDataSource acquisition will allow SparkPost to deliver an integrated email sending and real-time analytics platform.

Merkle Launches Archie, a Scalable Marketing Analytics Solution

Merkle's Archie offers centralized delivery of marketing performance measurement and advanced analytics across media and CRM.

Optimove Introduces Optidata

Optidata provides theinfrastructure for Optimove's real-time customer data platform.

SutiSoft Releases SutiCRM 7.7

Push notifications, campaign scheduling, and reporting features round out SutiSoft's latest offering.

Hootsuite Partners with Proofpoint on Social Media Compliance Solution

Hootsuite and Proofpoint have launched a real-time social media compliance verification solution for customers in regulated industries.