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October 28, 2019
CRM Featured Articles
MaritzCX Partners with LivingLens
The partnership between MaritzCX and LivingLens brings video and artificial intelligence to customer feedback technologies.
How to See if Your Social Media Strategy is Impacting CX
While social media success is often defined in marketing terms, benchmarking your social channels can reveal how the platforms are impacting the customer experience beyond just engagement and reach. (Featured on SmartCustomerService.com.)
Marketers Emphasizing E-Commerce Over Advertising
Gartner uncovers more investment in digital commerce than digital ads
CRM Across the Wire
RRD and ActionIQ Partner on Customer Data Platform
R.R. Donnelly is partnering with ActionIQ to add functionality to its customer data platform.
Hearsay Systems Launches Biometric and PIN App Security
Hearsay Systems Relate now offers enhanced security for client engagements on mobile devices.
BirdEye Integrates with Encompass by Ellie Mae
BirdEye's partnership with Ellie Mae enables lenders to access BirdEye's customer experience software through Ellie Mae's digital mortgage technology.
Adobe Extends Digital Experience Product Portfolio for SMBs
Magento Commerce, Marketo Engage, Adobe Analytics, Adobe Sign, and Creative Cloud for Teams have been adapted for small and mid-sized businesses.
MaritzCX Announces AI Suite of Products
MaritzCX's new AI-powered applications are designed to help companies derive more value from data and improve experience management.
LionOBytes Integrates with Constant Contact, Mailchimp, and QuickBooks
Integrations allow users to manage email lists and campaigns and accounting from within the LionO360 CRM platform.
The Last Line
The ‘Cost Center’ Notion Must Go (Finally)
Companies claim to be customer-obsessed, but customers themselves feel otherwise. What's not adding up?