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October 14, 2019

CRM Featured Articles

SugarCRM Introduces Fall 2019 Release

The new features in SugarCRM's Fall '19 release focus on self-service, automation, and collaboration.


Humans, Not Bots, Will Convert Browsers Into Buyers

If you want to effectively engage with browsers and convert them into customers, you need to connect them with the right people—people who already appreciate and love your brand and use your products every day.

Working Up the CX Maturity Curve

Companies need to look at what's important to their customers to improve their customer experiences. (Featured on


Customer-Centricity Is Key to Sales Success

Sellers must be able to provide perspective to customers, CSO Insights suggests

CRM Across the Wire

LivePerson Launches LiveIntent

LiveIntent is a real-time, AI-powered tool to identify customer intent during interactions.

Demandbase Adds Service Providers to Its ABM Ecosystem

Demandbase's account-based marketing (ABM) network now includes service providers to help B2B companies create and execute ABM strategies. 

Sparkcentral Adds Cross-Channel Conversation History Feature

Sparkcentral's Cross-Channel Conversation History feature provides contact center agents with an unbroken view of a contact's conversation history across all digital channels. (Featured on

Stratifyd and Anexinet Partner on Customer Analytics

Stratifyd and Anexinet together will offer implementation services for an artificial intelligence-powered customer analytics platform. (Featured on

Campaign Monitor Acquires Conversio, Launches CM Commerce for Email Marketing

CM Commerce follows the acquisition of e-commerce company Conversio.

OutboundEngine Launches Social Ads for SMBs 

OutboundEngine Social Ads helps small and midsized businesses advertise on Facebook and Instagram.