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October 14, 2019
CRM Featured Articles
SugarCRM Introduces Fall 2019 Release
The new features in SugarCRM's Fall '19 release focus on self-service, automation, and collaboration.
Humans, Not Bots, Will Convert Browsers Into Buyers
If you want to effectively engage with browsers and convert them into customers, you need to connect them with the right people—people who already appreciate and love your brand and use your products every day.
Working Up the CX Maturity Curve
Companies need to look at what's important to their customers to improve their customer experiences. (Featured on SmartCustomerService.com.)
Customer-Centricity Is Key to Sales Success
Sellers must be able to provide perspective to customers, CSO Insights suggests
CRM Across the Wire
LivePerson Launches LiveIntent
LiveIntent is a real-time, AI-powered tool to identify customer intent during interactions.
Demandbase Adds Service Providers to Its ABM Ecosystem
Demandbase's account-based marketing (ABM) network now includes service providers to help B2B companies create and execute ABM strategies.
Sparkcentral Adds Cross-Channel Conversation History Feature
Sparkcentral's Cross-Channel Conversation History feature provides contact center agents with an unbroken view of a contact's conversation history across all digital channels. (Featured on SmartCustomerService.com.)
Stratifyd and Anexinet Partner on Customer Analytics
Stratifyd and Anexinet together will offer implementation services for an artificial intelligence-powered customer analytics platform. (Featured on SmartCustomerService.com.)
Campaign Monitor Acquires Conversio, Launches CM Commerce for Email Marketing
CM Commerce follows the acquisition of e-commerce company Conversio.
OutboundEngine Launches Social Ads for SMBs
OutboundEngine Social Ads helps small and midsized businesses advertise on Facebook and Instagram.