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October 02, 2019
These 2 Factors Are Preventing Your Sales Team from Selling More
Closing a deal is any seller's primary goal, but not being able to prioritize the time and effort they spend in the field is stopping sales reps from winning, and without the right tools, Big Data can overwhelm rather than empower.
Customer Support Still Has Value in a Self-Help World
Agents need to be better trained in the wake of more specialized questions and problems that will come as customers turn more often to self-help. (Featured on SmartCustomerService.com.)
Amid Economic Uncertainty, Optimize, Don’t Downsize
Department heads need to look beyond simple expense trimming and instead focus on optimizing what they already have
CRM Across the Wire
Sutherland Partners with Augment to Launch Sutherland CXi
Sutherland CXi is an artificial intelligence-powered application to provide real-time analytics and guidance to contact center agents. (Featured on SmartCustomerService.com.)
Invoca Releases Signal Discovery
Signal Discovery helps marketers uncover and apply customer insights from inbound phone conversations.
Guidebook Introduces Open-Source API for Mobile App Development
Guidebook's free open-source API will help companies fast-track building native mobile apps.
Bigtincan Acquires Xinnovation
Bigtincan's XINN acquisition adds real-time document automation to its sales enablement platform.
Semafone Adds Features to Cardprotect Voice+
Semafone Cardprotect Voice+ now offers a secure voice capture component for payment transactions. (Featured on SmartCustomerService.com.)