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October 02, 2019


These 2 Factors Are Preventing Your Sales Team from Selling More

Closing a deal is any seller's primary goal, but not being able to prioritize the time and effort they spend in the field is stopping sales reps from winning, and without the right tools, Big Data can overwhelm rather than empower.

Customer Support Still Has Value in a Self-Help World

Agents need to be better trained in the wake of more specialized questions and problems that will come as customers turn more often to self-help. (Featured on

Front Office

Amid Economic Uncertainty, Optimize, Don’t Downsize

Department heads need to look beyond simple expense trimming and instead focus on optimizing what they already have

CRM Across the Wire

Sutherland Partners with Augment to Launch Sutherland CXi

Sutherland CXi is an artificial intelligence-powered application to provide real-time analytics and guidance to contact center agents. (Featured on

Invoca Releases Signal Discovery

Signal Discovery helps marketers uncover and apply customer insights from inbound phone conversations.

Guidebook Introduces Open-Source API for Mobile App Development

Guidebook's free open-source API will help companies fast-track building native mobile apps.

Bigtincan Acquires Xinnovation

Bigtincan's XINN acquisition adds real-time document automation to its sales enablement platform.

Semafone Adds Features to Cardprotect Voice+

Semafone Cardprotect Voice+ now offers a secure voice capture component for payment transactions. (Featured on