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September 09, 2019
CRM Featured Articles
Confirmit Adds Capabilities to Its Horizons Platform
The latest release of the Confirmit Horizons market research platform offers improved management efficiency and usability.
Jewelry TV Finds Gold with Riversand: A CRM Elite Customer Awards Case Study
Riversand's Product Information Management is a hidden gem for JTV's website
Is Your Contact Center Keeping Pace with the Rise of the Digital Customer Experience?
As customers move across channels, most contact centers aren't equipped to bring the context with them. (Featured on SmartCustomerService.com.)
Retain Customers with These 5 Types of Emails
An effective strategy for customer maintenance and retention starts with these tried-and-true forms of outreach.
CRM Across the Wire
Unmetric Integrates Social Index into its Social Analytics Platform
New capabilities enable digital marketers to ascertain the value of paid or organic social and influencer engagement.
DealSignal Introduces CRM Data Health for Salesforce
CRM Data Health for Salesforce helps marketing and sales teams tackle data decay.
Certain Integrates with Marketo Engage
Certain's link with Marketo Engage helps marketers connect events to results.
AgilOne Launches Cohort Analysis
AgilOne's analytics solution helps marketers track, compare, and analyze segments and campaign performance over time.
WP Engine Launches Site Templates with HubSpot Integration
WP Engine Site Templates bundle WordPress' site builder with HubSpot's all-in-one marketing tool.
Freshworks Launches Freshsuccess
Freshsuccess provides a unified view of customer journeys for customer service, sales, marketing, and support. (Featured on SmartCustomerService.com.)