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August 28, 2019
Why You Should Not Overlook SMS as a Customer Care Tool
It's the most popular form of communication, so why isn't it a bigger part of your customer service strategy?
The Secret to Effective Real-Time Management
Empowering agents to make decisions on the spot creates a better experience for everyone involved. (Featured on SmartCustomerService.com.)
Making Sense of the Acronym-Laden Industry
Companies can now use an API to incorporate AI into their KPI, all to get more ROI and provide a better UX.
CRM Across the Wire
Syncsort Acquires Pitney Bowes' Software Business
The acquisition includes Pitney Bowes' location intelligence, data enrichment, customer information management, and engagement solutions.
SparkPost Updates Email Recipient Validation
Updates to SparkPost Recipient Validation increase email deliverability
Airship Acquires Apptimize
Airship gains a solution for testing and optimizing mobile apps and cross-channel user experiences.
PhoneAppli Launches Thanks Go Employee Recognition & Reward Program for Salesforce
Thanks Go lets salespeople thank and reward people in other departments for help servicing leads and closing new customers.
DataRobot Partners with CallMiner
The partnership will expand opportunities for AI in contact center operations. (Featured on SmartCustomerService.com.)
Cisco to Acquire CloudCherry
Cisco's acquisition of CloudCherry will allow it to expand into cloud data analytics for contact centers. (Featured on SmartCustomerService.com.)