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August 14, 2019


Six Ways to Dramatically Improve Self-Service

Making content useful and available is a key to increasing the use of self-service support options. (Featured on


Deloitte Identifies Best Practices for Connecting with Customers

Emotional connections are the key to brand loyalty, research finds

CRM Across the Wire

FICANEX Partners with Ada for a Banking Chatbot

Financial institutions will be able to provide 8 million customers access to the chatbot.

PathFactory Teams with Looker for Marketing Insights

PathFactory announces enhanced reporting capabilities powered by Looker to uncover insight into marketing effectiveness.

Dynamics 365 Customer Service Insights Is Now in 39 New Languages

Microsoft Dynamics 365 Customer Service Insights is now available in more than 39 new languages, with new language models for improved AI insights also available for public preview.

Intermedia Acquires Cloud Contact Center Provider Telax

Intermedia's acquisition of Telax brings together cloud-based unified communications and contact center solutions. (Featured on

Conversica Enhances AI Conversational Platform

The latest version of Conversica's AI platform offers a Conversation Editor, user profiles for setting user access controls, an expanded conversation library, and visualizations of conversation flows. {Featured on

Top Down Partners with Infosys

Top Down and Infosys team up for cloud-native customer communications management solutions.