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August 07, 2019
Five Steps to Business Intelligence Success
Contact center recordings have a wealth of information, but few companies are using them properly. (Featured on SmartCustomerService.com.)
MaritzCX Energizes Reliant’s Customer Experience
The company has experienced success by adopting a customer-centric DNA
CRM Across the Wire
Broadsign Partners with Place Exchange to Extend Digital Campaigns
The integration between Broadsign and Place Exchange will allows mutual customers to transact digital out-of-home ad campaigns programmatically.
dotData Updates dotData Enterprise and dotDataPy Data Science Acceleration
Significant enhancements include feature engineering for text data, deep learning capability in AutoML, and more flexible and secure Hadoop deployment.
Marchex Launches Sales Edge
Sales Edge is powered by Marchex conversational AI technology for phone and text.
Vonage to Acquire Over.ai
Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets. (Featured on SmartCustomerService.com.)
NICE InContact Partners with Atos
Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution. (Featured on SmartCustomerService.com.)
myGeoTracking Integrates with Zapier
myGeoTracking connects workforce management tools to hundred's of applications, including Salesforce.com, Slack, Google Sheets, Microsoft Dynamics, and Bamboo.