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August 07, 2019

Viewpoints

Five Steps to Business Intelligence Success

Contact center recordings have a wealth of information, but few companies are using them properly. (Featured on SmartCustomerService.com.)

Case Studies

MaritzCX Energizes Reliant’s Customer Experience

The company has experienced success by adopting a customer-centric DNA

CRM Across the Wire

Broadsign Partners with Place Exchange to Extend Digital Campaigns

The integration between Broadsign and Place Exchange will allows mutual customers to transact digital out-of-home ad campaigns programmatically.

dotData Updates dotData Enterprise and dotDataPy Data Science Acceleration 

Significant enhancements include feature engineering for text data, deep learning capability in AutoML, and more flexible and secure Hadoop deployment.

Marchex Launches Sales Edge

Sales Edge is powered by Marchex conversational AI technology for phone and text.

Vonage to Acquire Over.ai

Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of Over.ai's assets. (Featured on SmartCustomerService.com.)

NICE InContact Partners with Atos

Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution. (Featured on SmartCustomerService.com.)

myGeoTracking Integrates with Zapier

myGeoTracking connects workforce management tools to hundred's of applications, including Salesforce.com, Slack, Google Sheets, Microsoft Dynamics, and Bamboo.