CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 07, 2019


Five Steps to Business Intelligence Success

Contact center recordings have a wealth of information, but few companies are using them properly. (Featured on

Case Studies

MaritzCX Energizes Reliant’s Customer Experience

The company has experienced success by adopting a customer-centric DNA

CRM Across the Wire

Broadsign Partners with Place Exchange to Extend Digital Campaigns

The integration between Broadsign and Place Exchange will allows mutual customers to transact digital out-of-home ad campaigns programmatically.

dotData Updates dotData Enterprise and dotDataPy Data Science Acceleration 

Significant enhancements include feature engineering for text data, deep learning capability in AutoML, and more flexible and secure Hadoop deployment.

Marchex Launches Sales Edge

Sales Edge is powered by Marchex conversational AI technology for phone and text.

Vonage to Acquire

Vonage bolsters the artificial intelligence and conversational analytics capabilities of its OneVonage and NewVoiceMedia platforms via its purchase of's assets. (Featured on

NICE InContact Partners with Atos

Atos will sell NICE inContact's CXone integrated with Circuit, the Atos unified communications and collaboration (UCC) cloud solution. (Featured on

myGeoTracking Integrates with Zapier

myGeoTracking connects workforce management tools to hundred's of applications, including, Slack, Google Sheets, Microsoft Dynamics, and Bamboo.