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August 05, 2019
CRM Featured Articles
SugarCRM Launches Sugar Serve for Customer Support
Sugar Serve's integrated console experience revolutionizes customer support processes. (Featured on SmartCustomerService.com.)
SugarCRM Launches Intelligent CX Platform
Sugar also unveils No-Touch Information Management and Continuous Cloud Innovation.
Avoid the Accidental Contact Center for Sustainable Growth
Companies can't wait until a crisis to create better customer experiences. (Featured on SmartCustomerService.com.)
The Tipping Point
Use Business Cases as an Opening and Closing Tool
They are a perfect way to assist your customer in due diligence while building trust
CRM Across the Wire
DonorDrive Integrates with Facebook Fundraisers
DonorDrive's integration with Facebook Fundraisers helps nonprofits secure more revenue from Facebook and understand the impact Facebook is having on their mission.
NICE Trading Recording Expands Support for S3 Cloud Storage
Financial firms can now leverage NICE compliance recording and object-based cloud storage to retain growing volumes of customer communications required for key regulations. (Featured on SmartCustomerService.com.)
Chorus.ai Integrates with ZOOM
Chorus.ai works with ZOOM on secure call recording compliance. (Featured on SmartCustomerService.com.)
Avaya Integrates with Tenfold
The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace. (Featured on SmartCustomerService.com.)
Google Launches App Ad Solutions
Google's new app advertising features are designed to help developers grow their audiences.
Acumen Acquires Sage CRM
Acumen Information Systems will acquire Sage 300 ERP and Sage CRM practice from United Solutions Group.
Marchex Releases Conversational AI to Predict Customer Intent
Marchex's AI models featuring 230 signals for customer engagements over the phone and via text.