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August 05, 2019

CRM Featured Articles

SugarCRM Launches Sugar Serve for Customer Support

Sugar Serve's integrated console experience revolutionizes customer support processes. (Featured on

SugarCRM Launches Intelligent CX Platform

Sugar also unveils No-Touch Information Management and Continuous Cloud Innovation.


Avoid the Accidental Contact Center for Sustainable Growth

Companies can't wait until a crisis to create better customer experiences. (Featured on

The Tipping Point

Use Business Cases as an Opening and Closing Tool

They are a perfect way to assist your customer in due diligence while building trust

CRM Across the Wire

DonorDrive Integrates with Facebook Fundraisers

DonorDrive's integration with Facebook Fundraisers helps nonprofits secure more revenue from Facebook and understand the impact Facebook is having on their mission.

NICE Trading Recording Expands Support for S3 Cloud Storage

Financial firms can now leverage NICE compliance recording and object-based cloud storage to retain growing volumes of customer communications required for key regulations. (Featured on Integrates with ZOOM works with ZOOM on secure call recording compliance. (Featured on

Avaya Integrates with Tenfold

The partnership connects Tenfold's cloud integration layer and intelligent integrated desktop agent with Avaya IX Contact Center and Avaya IX Workplace. (Featured on

Google Launches App Ad Solutions

Google's new app advertising features are designed to help developers grow their audiences.

Acumen Acquires Sage CRM

Acumen Information Systems will acquire Sage 300 ERP and Sage CRM practice from United Solutions Group.

Marchex Releases Conversational AI to Predict Customer Intent

Marchex's AI models featuring 230 signals for customer engagements over the phone and via text.