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July 24, 2019
How Yesterday’s Direct Marketing Evolved into Today’s Customer Relationship Marketing
A person's change of address used to be a major marketing trigger. Now the triggers are everywhere.
Empower Agents with Modern Tools to Deliver Great Customer Service
Customer service agents face many challenges, but a modern agent desktop could be the answer. (Featured on SmartCustomerService.com.)
AI Is Top of Mind for Everyone in CRM
The consumer uses for AI are numerous, but just as real are the business use cases.
CRM Across the Wire
Bright Pattern Partners with Zappix
Bright Pattern partners with Zappix to deliver on-demand customer service and omnichannel contact center capabilities.
Sitecore Updates Experience Platform, Content Hub, and Managed Cloud Services
Updates to Sitecore Experience Platform, Sitecore Content Hub, and Sitecore Managed Cloud Services enable greater personalization across more digital touchpoints.
Sandvine Launches Real-Time Subscriber Insights
Real-Time Subscriber Insights helps companies reduce customer support contacts with intelligence about app usage and more.
Glassbox Partners with Microsoft
Glassbox will provide Microsoft customers with its digital customer management solution for web and mobile apps as a Premium Co-Sell partner.