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July 15, 2019
CRM Featured Articles
Contentful Announces Agile E-Commerce Solution
11 Jul 2019
The solution aims to help retailers manage content across multiple channels more effectively.
Nielsen Launches Podcast Listener Buying Power Service
10 Jul 2019
Nielsens's new service provides podcasters and advertisers with insights matching podcast listeners by genre with their buying habits.
Viewpoints
Contact Centers Have a Long Life Ahead
01 Jan 2019
As the adoption of chatbots for customer support continues to rise, agents and contact centers will still be important. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Five9 Integrates with Microsoft Teams
12 Jul 2019
Integration brings together Five9's Intelligent Cloud Contact Center with Microsoft Teams to enable customer service agents to collaborate with experts.
Zendesk Launches Event Connector for Amazon Web Services
12 Jul 2019
Zendesk's new Event Connector for Amazon EventBridge allows easy access to customer experience data across the organization.
Twilio SendGrid Adds Automation and Email Testing to Marketing Campaigns
11 Jul 2019
New functionality enables marketers to optimize email campaigns across automated and recurring series, one-time campaigns, and transactional mail.
Neustar Partners with Freckle to Provide Marketers with First-Party Data
11 Jul 2019
Neustar will make Freckle's first-party data available in its Identity Data Management Platform.
Socialbakers Launches Content Hub
10 Jul 2019
Content Hub helps marketers collaborate, plan, and create content with centralized insights and analysis across digital channels.
Inference Solutions Unveils WhatsApp Support in Studio 6.2
10 Jul 2019
Inference's Studio platform now enables virtual agents to provide customer care via the WhatsApp messaging application. (Featured on SmartCustomerService.com.)
Microsoft Partners with ServiceNow
10 Jul 2019
ServiceNow moves workloads to Microsoft Azure for highly regulated industries.