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July 08, 2019

CRM Featured Articles

Talla Introduces Training Dashboard

Training Dashboard compiles and annotates data from customer and agent interactions with the goal of advancing the intelligence of Talla's customer support system. (Featured on

CRM Across the Wire

Omilia Launches miniApps

Omilia miniApps offer bite-size conversational self-service. (Featured on

Yext Launches Summer 19 Release

Yext's latest release equips businesses to deliver brand verified answers in search with new functionality, including custom entities and fields.

InComm Acquires Meridian Loyalty

InComm expands its incentives business with end-to-end service offerings.

CloudEngage Launches Version 3.0 of Its Personalization Platform

Major enhancements to Chord personalized chat and content management workflows increase the platform's versatility.

transcosmos Develops AI Defender

AI Defender auto-checks service quality in call centers.

Lightico Launches Instant Consent on Terms & Disclosures

Instant Consent on Terms & Disclosures automates the process of collecting digital customer acknowledgments. (Featured on