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July 08, 2019
CRM Featured Articles
Talla Introduces Training Dashboard
Training Dashboard compiles and annotates data from customer and agent interactions with the goal of advancing the intelligence of Talla's customer support system. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Omilia Launches miniApps
Omilia miniApps offer bite-size conversational self-service. (Featured on SmartCustomerService.com.
Yext Launches Summer 19 Release
Yext's latest release equips businesses to deliver brand verified answers in search with new functionality, including custom entities and fields.
InComm Acquires Meridian Loyalty
InComm expands its incentives business with end-to-end service offerings.
CloudEngage Launches Version 3.0 of Its Personalization Platform
Major enhancements to Chord personalized chat and content management workflows increase the platform's versatility.
transcosmos Develops AI Defender
AI Defender auto-checks service quality in call centers.
Lightico Launches Instant Consent on Terms & Disclosures
Instant Consent on Terms & Disclosures automates the process of collecting digital customer acknowledgments. (Featured on SmartCustomerService.com.)