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July 03, 2019

CRM Featured Articles

At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable

Despite the many changes currently influencing the foodservice industry, the overall customer satisfaction score inched down only slightly, to 78.9, dropping by less than 1 percent. (Featured on


Five Surefire Ways to Generate Repeat Business

Customer service personnel need to leave good impressions throughout the interaction, not just at the outset. (Featured on

CRM Across the Wire

Helpshift Launches Connected Customer Conversations

Connected Customer Conversations weaves customer interaction channels together. (Featured on

Theatro and Opterus Partner on a Retail Task Management Solution

The partnership will combine Theatro's intelligent assistant and Opterus' execution management solution to assign tasks from a centralized platform directly into the ear of each employee.

NICE inContact Launches CXsuccess

CXsuccess customer services for CXone helps contact center leaders with ongoing business value realization and long-term success. (Featured on

Contentsquare Acquires ClickTale

The move brings together two digital customer behavior analytics vendors.

DealerSocket Enhances Its CRM Product

Enhancements simplify workflows by fully integrating the credit application process directly into DealerSocket's CRM and iDMS software.

ShopAdvisor Introduces Customer Acquisition Accelerator Program

ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.

ExecVision Unveils Coaching Plans

Coaching Plans enable sales managers with a single system of accountability into rep training and coaching.