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July 03, 2019
CRM Featured Articles
At Fast Food and Full-Service Restaurants, Customer Satisfaction Remains Stable
Despite the many changes currently influencing the foodservice industry, the overall customer satisfaction score inched down only slightly, to 78.9, dropping by less than 1 percent. (Featured on SmartCustomerService.com.)
Five Surefire Ways to Generate Repeat Business
Customer service personnel need to leave good impressions throughout the interaction, not just at the outset. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Helpshift Launches Connected Customer Conversations
Connected Customer Conversations weaves customer interaction channels together. (Featured on SmartCustomerService.com.)
Theatro and Opterus Partner on a Retail Task Management Solution
The partnership will combine Theatro's intelligent assistant and Opterus' execution management solution to assign tasks from a centralized platform directly into the ear of each employee.
NICE inContact Launches CXsuccess
CXsuccess customer services for CXone helps contact center leaders with ongoing business value realization and long-term success. (Featured on SmartCustomerService.com.)
Contentsquare Acquires ClickTale
The move brings together two digital customer behavior analytics vendors.
DealerSocket Enhances Its CRM Product
Enhancements simplify workflows by fully integrating the credit application process directly into DealerSocket's CRM and iDMS software.
ShopAdvisor Introduces Customer Acquisition Accelerator Program
ShopAdvisor's Customer Acquisition Accelerator Program provides end-to-end mobile marketing campaigns for QSRs and casual restaurants.
ExecVision Unveils Coaching Plans
Coaching Plans enable sales managers with a single system of accountability into rep training and coaching.