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July 01, 2019
CRM Featured Articles
News Highlights From CCW 2019
The top 10 news announcements that were made this week at Customer Contact Week in Las Vegas. (Featured on SmartCustomerService.com.)
Talkdesk Announces Talkdesk Boost
The new offering eases the transition to the cloud by augmenting existing on-premise systems with intelligent, cloud-based contact center applications. (Featured on SmartCustomerService.com.)
Boosting Customer Satisfaction Through Predictive Service
Advanced analytics are helping companies develop a deeper understanding of how best to approach customers when they are having problems. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Punchh Launches Predictive Customer Lifetime Value (PCLV)
Punchh PCLV is the first in a suite of products built to maximize marketing campaigns using machine learning.
Yext Integrates with Hootsuite
Yext's Hootsuite integration will allow businesses to manage reviews and social media from a single dashboard.
Cyara Launches Accelerator for Amazon Connect
Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform. (Featured on SmartCustomerService.com.)
LinkedIn Adds Features to Pages
LinkedIn adds call-to-action, hashtag, and mobile capabilities to its Pages feature.
OpenMethods Adds Features to Its Interaction Integration Cloud
New features improve integration between Oracle CRM and contact center communications infrastructures. (Featured on SmartCustomerService.com.)
Yelp Introduces Business Page Upgrades
Businesses can now customize their Yelp page to attract new customers with Business Highlights, Portfolio and Yelp Verified License.
SmarterHQ Launches Ad Personalization
SmarterHQ expands personalization capabilities to Facebook and Google ad platforms.