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July 01, 2019

CRM Featured Articles

News Highlights From CCW 2019

The top 10 news announcements that were made this week at Customer Contact Week in Las Vegas. (Featured on

Talkdesk Announces Talkdesk Boost

The new offering eases the transition to the cloud by augmenting existing on-premise systems with intelligent, cloud-based contact center applications. (Featured on


Boosting Customer Satisfaction Through Predictive Service

Advanced analytics are helping companies develop a deeper understanding of how best to approach customers when they are having problems. (Featured on

CRM Across the Wire

Punchh Launches Predictive Customer Lifetime Value (PCLV)

Punchh PCLV is the first in a suite of products built to maximize marketing campaigns using machine learning.

Yext Integrates with Hootsuite

Yext's Hootsuite integration will allow businesses to manage reviews and social media from a single dashboard.

Cyara Launches Accelerator for Amazon Connect

Cyara Accelerator for Amazon Connect takes users through five steps for migrating their contact centers to the cloud-based Amazon Connect platform. (Featured on

LinkedIn Adds Features to Pages

LinkedIn adds call-to-action, hashtag, and mobile capabilities to its Pages feature.

OpenMethods Adds Features to Its Interaction Integration Cloud

New features improve integration between Oracle CRM and contact center communications infrastructures. (Featured on

Yelp Introduces Business Page Upgrades

Businesses can now customize their Yelp page to attract new customers with Business Highlights, Portfolio and Yelp Verified License.

SmarterHQ Launches Ad Personalization

SmarterHQ expands personalization capabilities to Facebook and Google ad platforms.