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June 26, 2019


10 Ways to Boost Customer Self-Service

Involve agents in setting up self-service processes so they will be more likely to accept and promote them. (Featured on

Case Studies

Vertafore Ensures Great CX with NewVoiceMedia

The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions

CRM Across the Wire

8x8 Launches 8x8 Contact Center

8x8 Contact Center is a complete stand-alone cloud-based customer support solution. (Featured on

Validity Acquires AppBuddy

Validity's acquisition of AppBuddy expands its data quality capabilities.

Language I/O Enhances Zendesk Integration with Live Chat Translation

Language I/O is helping Zendesk users improve customer service with Language I/O Chat for Zendesk.

HubSpot Partners with WP Engine for Free Marketing Tools

The newly updated HubSpot plugin for WordPress will be integrated with all of WP Engine's StudioPress themes.

UJET Enhances Its Customer Support Platform with New Integrations and Customizations

Microsoft Dynamics and Verint Monet systems are among the new integrations announced by UJET. (Featured on

SurveyMonkey Launches SMS Collector

New SMS Collector lets companies survey customers through text messages.

SoGoSurvey Releases Version 17.0

SoGoSurvey's latest release offers greater flexibility and control for businesses.