CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 26, 2019
10 Ways to Boost Customer Self-Service
Involve agents in setting up self-service processes so they will be more likely to accept and promote them. (Featured on SmartCustomerService.com.)
Vertafore Ensures Great CX with NewVoiceMedia
The insurance software company has raised CSAT scores, reduced hold times, and increased chat interactions
CRM Across the Wire
8x8 Launches 8x8 Contact Center
8x8 Contact Center is a complete stand-alone cloud-based customer support solution. (Featured on SmartCustomerService.com.)
Validity Acquires AppBuddy
Validity's acquisition of AppBuddy expands its data quality capabilities.
Language I/O Enhances Zendesk Integration with Live Chat Translation
Language I/O is helping Zendesk users improve customer service with Language I/O Chat for Zendesk.
HubSpot Partners with WP Engine for Free Marketing Tools
The newly updated HubSpot plugin for WordPress will be integrated with all of WP Engine's StudioPress themes.
UJET Enhances Its Customer Support Platform with New Integrations and Customizations
Microsoft Dynamics and Verint Monet systems are among the new integrations announced by UJET. (Featured on SmartCustomerService.com.)
SurveyMonkey Launches SMS Collector
New SMS Collector lets companies survey customers through text messages.
SoGoSurvey Releases Version 17.0
SoGoSurvey's latest release offers greater flexibility and control for businesses.