CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

June 19, 2019


Avoid Creating Virtual Idiots for Customer Disservice

11 reasons chatbots fail and what you can do to avoid the same mistakes. (Featured on

CRM Across the Wire

Adobe Launches ABM Essentials for Marketo Engage

ABM Essentials helps steer coordination between sales and marketing when using Marketo Engage.

Mention Launches Publish for Social Media Management

Publish helps marketers listen to important online conversations and manage online content.

Coveo Launches Relevance and Recommendations Technology for ServiceNow

Coveo's AI-powered search and relevance technology is now integrated within ServiceNow.

Acquia Intoduces Lift Personalization Tool

Acquia Lift is a marketing personalization tool optimized for Drupal.

Adobe Launches Real-Time Customer Data Platform and Triggered Journeys

New additions to Adobe Experience Platform help marketers deliver more personalized customer experiences.

Cheetah Digital Debuts Cheetah Tokenization and Cheetah Message Archive

Cheetah Tokenization and Cheetah Message Archive help marketers deliver personalized experiences while protecting consumer data privacy and adhering to global regulations.

The Last Line

Conversational AI Should Speak Plainly and Carry a Big Meaning

Highly technical or lawyerly utterances should be eschewed—in other words, lose the jargon